Skrill - Wallet App 17+

I was trying to get registered including giving my social security number which has told never to give online for security sake. Then it says on the next page to scan my drivers license . It says to can the front and place inside the four lines. Well, my drivers license is too big to fit inside the lines. So it would not any way I tried and then went dark.
No way to contact to let them know it wouldn’t fit, or ask could I take a screenshot of the license that has vital information. So I can’t get into a place to complete any transactions. At the bottom of each page, there should be a way to let you know to text you the problem. Also what do you mean by “front” Front on license facing down or up. Now am I still in to complete my transaction. If not I want your assurance that all of my private information deleted and prove to me that it is. This review is temporary dependent on your response. Penny P

Hi Penny, we're very sorry to hear about your experience. Skrill takes customer verification very seriously. If you still have questions or would like us to look into your account, please get in touch with our Customer Care team, as we are unable to provide account help here. Our main contact page with all official communication channels can be found here: https://utm.io/uf1t3 Thanks, Skrill Team

This place is a joke. I was fully verified bank account identity. I was able to use my account fine the first week that I had it and then I got a deposit of over $1000 and all of a sudden my account was restricted without notice without a reason why. And to make it even better it was on a Friday night and they don’t even have a live person that you can talk to 24/7 so not only was all of the money that I had frozen I had no idea why and no way of trying to figure out how to fix it. Then when I finally did get a hold of somebody the first time they were very nice and helpful and in my account claim status on the website, my claim got updated to resolved, but the issue was not resolved. I still have no access to my funds. So I called again this time the customer service agent was very rude and when I asked why my account got the restriction to begin with he told me he couldn’t tell me because that was internal information. Like excuse me? You can’t tell me why you restricted my account when I have been fully verified. It blows my freaking mind. Needless to say it’s been over a week. My money is still frozen with this stupid company. I still have no idea why or what to do to fix it. I filed a complaint with a Better Business Bureau. I’m not even sure if it’s relevant considering I think this place is somewhere in the UK.

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. Please consult our support pages, chat with our virtual assistant for quick answers, or reach out to our team through our main contact page: https://utm.io/uf1t9

Apple sir/ma, we are on our knees pleading to you to please tell skrill and neteller to unlock all our account so we can get all our money out including the prize we won because it is ours. All our accounts was closed permanently on the 4 of January immediately after calling them to claim the prize as instructed by them so we wouldn’t receive the prize we won in our account without stating the reasons for such action and now they are trying to accuse us of doing fraud so they can feel good about themselves and what they are trying to do with our money. I have been sending and receiving payment on my skrill and neteller account for months but they didn’t restrict it permanently and say the decision is final or accuse me of doing fraud until I won and called to claim it. I have uploaded proof to show them that I am not a criminal so they have no right to close my account without notice and without stating what we did wrong! Why are they trying to take what does not belong to them anymore by restricting our accounts permanently and saying the decision is final so we won’t receive it. Does this not look like a fraud to you? Skrill and neteller are trying to steal from us because they think they can accuse us of fraud or do whatever they want. Please Apple sir/ma, you really have to do something about this!! Tell them to unlock all our accounts because we are not criminals at all

Hi there, sorry to hear this. As we cannot provide any account help here, all inquiries must go through official communication channels. Apologies for any inconvenience this may cause. -Skrill Team