Slavic-401k 4+

I usually can't be bothered with writing a review, but for an app this bad I can make an exception. There needs to be an MST3K for apps so this app can be on it. The login utton doesn't work. It's there, and hitting enter while in the password box will submit the credentials, but if you think you're typing in your credentials then tapping that login button, think again, it's strictly ornamental. After that it demanded I change my expired password. Who still does this? It's the worst security policy. So I still haven't succeeded at fully logging in, maybe this app is actually a wonder of convenience and function once you get in, but I'll never know. And I might rather just give up on what money I have in this retirement account than deal with this technologically retrograde financial company again; their website isn't any better.

They should fire whoever they hired to build this app. Not only is it suddenly impossible to log in, but even when I used to log in, the only information it would display is my current balance. All of the other screens were blank with no information on the app even though they information is available if I log in from a computer.

Going back to the sign in process that is broken, why is there even a button for “Remember Security Question” when I am answering the security question? Of course I’d want the question remembered! It’s the answer that I may or may not want remembered. Yet another reason I believe this app was designed by someone incompetent.

I’ve been with Slavik two months. Their customer service is very friendly, but I’ve put in a ticket twice to get the app to work. Last week I was emailed letting me know the issue was resolved. The only thing that changed is I can now get to the second security check. The app will not load your account info at all. It only gives you the loading screen that never finishes. How can I trust the company with my investments when they can’t even get a simple app to work? I’ll keep the bare minimum with Slavik since they’re matched by my current employer, but unless they make changes I won’t be rolling anything into it.