Avrora Sleep Sounds & Stories 4+

Hi. I suffer from chronic insomnia. Ive tried EVERYTHING I could think of. Including this app. It works as well as it can. Obviously since I was not properly treated fast enough my insomnia became chronic. (When something becomes chronic it means that it will last a long time. Possibly a lifetime. A little trouble sleeping here and there is normal after a rough day.)It helps quite a lot with my sleeping problems. Overall I see a lot of people saying they got scammed. I personally don’t want to spend my money on this app. (Or any app at all) So I do not have the membership at all. Yes you can use this app without a membership or free trial if anyone is wondering. The only problem I have encountered is that the alarm doesn’t go off. Im not sure why. It may just be my phone. Or it may be the app. Overall great app. I would recommend anyone with a sleeping disorder or just some trouble falling asleep. I hope you have an awesome night’s sleep! Good night! 𓅓

🅿︎.🆂.I would also recommend a sound machine or a fan if you don’t like complete silence while you are trying to sleep. Have a great night or day!

Dear Valued Customer! We appreciate you taking the time to share your experience with us. We are happy to know that the app helps you with sleeping problems. However, as to the alarm issue you have faced, we would like to know more to help you enjoy the application in full. In case you may share additional comments or concerns regarding the alarm issue or the app itself, feel free to reach us out via hello@avrora.com email. We are always ready to provide you with the assistance required. Look forward to your email, and we wish you nothing but a healthy sleep!

So I got this during the free trial and it worked well. The breathing exercise then meditation then sleep sound helped me fall asleep quickly. It worked well enough during the free trial I bought into it for $40 thinking I had found a solution to my sleep issues or could at least track what was going on during the night. Then the problems began.... I get no recordings of any noise made during the night and I know there are noises, for instance the other night I was woke up by my dog standing beside the bed barking at my face wanting to go out. Of all things that should have been recorded but it was not. My more bothersome issue is that if I wake up during the night... to let the dog out... the app doesn’t think I’m going back to bed so the app stops tracking sleep and the alarm never goes off. It also seems to interfere with every other alarm clock I have on my phone so those no longer go off inside the time I have programmed that I want to sleep in this app.

It also doesn’t appear in the Subscriptions section on my phone so I don’t know if I can assure myself that it won’t charge me again next year. Contacting their customer support has gotten no response. My next step will be to contact PayPal to block further charges and an official complaint to Apple. I have been left no choice. Very disappointing considering the great sleep I got during the free 3 day trial.

Dear Valued Customer! Thank you for letting us know about the issues with the alarm clock, recordings of the noises during the night, and the subscription information. Our developers along with the product team will analyze the problems that you informed us about and try to find out what can be done to resolve them from our end in the shortest possible terms. In case you may want to share any additional information regarding such difficulties while using the app, or need any further assistance regarding your subscription, please contact us at hello@avrora.com email. It helps us fix the issues you have encountered, and assist you with any app-related questions or concerns. We thank you for your honest feedback as it is the key to make the application better to meet everyone's expectations and needs. Look forward to your email and we wish you all the best!

Rating 5 star so hopefully they won’t bury this and you won’t get ripped off too! You will be charged even if you want to cancel.
SCAMMERS!!! I am not happy with this product, I realized immediately I would not be and attempted to cancel the subscription so I would not be billed.
SCAMMERS! Follow the instructions to unsubscribe...? The app does not show in subscriptions, so how do you unsubscribe? I have sent 2 emails to the developer and one to Apple Support, and I am coming close to the deadline to unsubscribe. Please prove me wrong, show me you are not thieves and con artists... I have screen shots proving that your instructions do not work, and that your app does not appear so it can not be canceled before the trial ends. I am trying in good faith to cancel this APP, posting this review was not my first choice.

Dear Valued Customer! We appreciate you taking the time to write a review and bring these issues to our attention. We are deeply sorry for the situation you have faced and this is not what we want our cherished customers to experience. Due to our records, we have managed to resolve the issue in a satisfactory way for you. In case any additional questions or concerns appear, feel free to contact us at hello@avrora.com and describe what can be done from our side so we can satisfy your needs regarding the application. We hope you decide to give us another chance sometime soon and we wish you all the best!