SleepMapper 4+

I was on the fence about shelling out $200 for a high end wake up light when there are far cheaper options, but it looks really cool so I bought it.

The initial setup was a snap and everything was up and running. Within a few hours it lost its connection to WiFi. I ran through all the troubleshooting steps to no avail. I finally gave up and went to bed. I started the whole process the next day. Once again ran through troubleshooting, no luck. Checked the website no real advice there

I have reset the device more times than I can remember, I have uninstalled and reinstalled the app. I have powered my phone off and on and eventually got this to connect, only for it to lose its connection. Once again repeating the same steps and it won’t connect. Now I see it’s a known issue. Don’t even bother wasting your money on this, get a less expensive wake up light and a sleep tracker app and you will have most of the same functionality for a tenth of the price.

Thanks for your review. We're sorry to hear that you've been experiencing connection issues between the SleepMapper app and your SmartSleep Wake-Up Light, and we can imagine how dissapointing and frustrating this must have been - especially so after trying many steps to resolve the issue yourself. Did you perhaps also check whether the Wi-Fi Assist feature on your iPhone is activated? Wi-Fi Assist will switch to a cellular data when your phone's wifi connection is weak, which means in that case you can't control your Somneo. Therefore, we recommend turning this feature off when using the SleepMapper app. We hope this helps, but should this not be the case, please contact us via philips.com/support: we'll then be able to take a closer look.

Kind regards,
Philips SleepMapper Team

Edit: I finally found a workaround on my own after contacting Philips as requested below in the developer’s response and being ignored. I keep being told the issue was caused by me using multiple phones but it started with a fresh install on the very first phone. It also kept occurring after several resets of the sleep light and a fresh install of the app. While the light is attempting to connect there is a small hyperlink that says “wrong password” near the bottom. Clicking it somehow stops the cycle and allows the light to connect. Obviously a glitch but just thankful I finally figured it out. The light was perilously close to being tossed in the trash before I found this workaround.

I use this app and also use Philips DreamMapper and both apps have been hugely frustrating from the start. DreamMapper can never connect to the backend server and I constantly lose access to my data. This app keeps insisting my phone and wake up light are connected to different networks after I add the wifi info to the wake up light (spoiler alert, they’re not). The only resolution is to completely reset the light and try again. I’ve done that at least a dozen times and tried different phones, different mobile OS’s, tablets, three different routers and I STILL get the same “different network” error. It’s so bad, I’m ready to begin avoiding any Philips products that depend on a companion app.

Hi there, thank you for getting back to us and for your additional feedback. We regret to hear that your experience with both the SleepMapper and DreamMapper app has been so frustrating and that you haven't received a response from our colleagues yet; could you let us know via which channel you've contacted us regarding the issues with the SleepMapper app?
It could be that the glitch was caused by trying multiple phones. Connecting with multiple phones is not supported; only one device can be connected with one phone. When troubleshooting and switching phones, it’s important to reset the Sleep and Wake-Up Light before trying to connect to the new phone (the earlier phone will not connect anymore by default because of security reasons). What could also help, is to disable the Wi-Fi assist feature in the phone settings. Sometimes the Wi-Fi connection drops in the background. Either way, we're glad to hear that you're now able to connect the app to your device. If you have any questions for us, now or in the future, then feel free to reach out to us via Philips.com/support. Enjoy your week (and your Somneo, of course)! Kind regards, Philips SleepMapper Team

Echoing some other reviewers from this month—the current version of this app has a bug that prevents it from connecting to my Somneo for any longer than a few minutes, if it ever connects at all. My Somneo *is* connected to the same Wi-Fi network my phone is on—I see the Wi-Fi icon on the Somneo’s screen—but the app doesn’t recognize this. I’ve tried hard-resetting the Somneo repeatedly, to no avail.

Update: After upgrading my iPhone, this app finally connects reliably. But my old phone was an iPhone XS, so it’s not like it was outdated or anything. Short of buying a new phone, I’m not sure how to fix this issue for others who may still experience it. (Maybe try a factory reset?) The temperature and humidity graphs are very useful, and I’m a lot happier with my Somneo now.

Update: Hi, thanks for getting in touch. Glad you're loving it! Thanks for the comments!