Slotomania™ Slots Vegas Casino 17+

I have been playing this game for many years I have never written a review even though there were times I was unhappy with the amount of payoffs etc. within this last eight months I have been kicked off this game twice the first time for several months and then all of a sudden I was back on and now again for several months and I still can’t get on even after several updates. Prior to being kicking off I had no problem. I was just playing and my screen went out and now it won’t load. It will begin to load go most of the way and then it kicks out. I have tried many ways to write to customer support and cannot get an answer or a correct email address. Going to this support app you have to be on the game I can’t get on the game so I thought I would write this review and hopefully get an answer. I am very disappointed I do not want to delete the app because I have been playing for so many years and are on a fairly high level and am afraid I would lose it. I wish I knew of a way to fix this I have tried every Way I could think of such as deleting other apps deleting history nothing works and I keep hoping with every update it’ll come back this is a very frustrating. I have plenty of space so there cannot be it. If there’s something I can do to fix this, even an email address to get tech support.
Thank you

Hi there, I apologize for your inconvenience. Please write an email to support@playtika.com and our support team will be happy to assist you. Have a good day!

I have submitted this issue several times and always get a response that truly makes no sense. I always play the Sloto Quest. In the early days (been playing this game for approx 10 years) I thought the issue was a problem with servers being overloaded or a software issue that would be fixed. The last time it happened I reported it again and got another answer that made no sense. So I quit playing. It had been about 6 mos since I had played and thought I would try one more time and low and behold I had the problem again. Here is the issue. You start the Quest and as you progress it gets a little more difficult and I am totally good with that. I am now in the next to the last game of the chapter and start playing. I am suppose to get 750 million. Yesterday I play for over an hour and got zero % of the 750 million. Now keep in mind that I have hit Big Win on several occasions and have hit smaller wins several times during that hour. I only needed 7.5 million to move the meter to 1%. Played again today and still have not moved the meter at all. So.......since this isn’t the first time this has happened there is no other way this could happen except.......it is fixed so I can’t complete the Chapter or they slow it down so I can’t complete the total Quest in the 8 days.

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I find the most frustrating part of Slotomania is the Shiny Cards game. I just played all the way through all 15 levels and, unfortunately, kept picking the card where I had to buy with gems to continue or lose what I had accumulated. I wish the game didn’t limit you to purchasing gems at only 380 if you need more while playing when you can get a better value if you buy before playing. I started with more than 400 gems but had to buy more 3 times. I couldn’t buy a larger package and was limited to the 380. The 885 gem package would have been a better value but you can’t access it while playing Shiny Cards. I think this should change. However, my biggest frustration comes from collecting the cards after the game. I won a Shiny card, a Gold card and about another 38 cards but I didn’t win a single card that I didn’t already have. I think that’s ridiculous because I have lots of missing cards so you would think I could have gotten at least one new card but I didn’t. I don’t normally keep buying gems but I wanted to see what would happen if I played all 15 levels when it was cards only and no coins so I kept purchasing what I needed. I can see that I wasted my time and money because I ended up with nothing. Not a single new card out of the 40 or so I won. Absolutely ridiculous! I done with Shiny cards because it really is a waste and isn’t geared toward the player at all.

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