SMART tag™ Parent App 4+

I love all the new features but turn the map back on to track the bus!! App glitches. I was watching the bus and it didn’t move for a while I started walking to the stop to get my PREK child off and the bus was pulling up. I had to RUN to the stop and yes she was early. Then the next morning I got a notification TWENTY minutes early saying “Bus ***** will be arriving anytime now” as it came through I tapped it and it said you are viewing an old notification so I took him to school. Talked to some neighbors later that said the bus did come but twenty minutes late! My other son the bus drives down the street across from us then turns around because we live on a major road. Almost daily when she drives by it shows she already passed our stop and that’s a 15-20 minute difference so if I’m not staring at the map I’m not sure how long ago she passed. I think the app is nice but give back the map so we can see for ourselves. I have it set for the bus being 20 min away and I get the notification for my youngest every single morning 6 8 or 9 minutes away!!

We apologize for the frustration. Our team resolved this issue with a recent update. Please update your App to the latest version when you see an option. Thank you for your patience. If you continue to experience issues, please contact us at support@smart-tag.net.

My son missed the bus because I depended on this app and it’s estimated time I should’ve known better than to trust this app. It showed an estimate of 11 minutes so we took our time walking to stop only to realize the bus got there literally 3 minutes after we received notification. I wish we could track the bus on the map like we used to before they turned it to app only. Now it only tells you when and where bus picked up or dropped of child. It was extremely dependable when we could follow the bus on the map and make our own estimated time. Now it’s anyone’s guess. And the other day I got a notification that bus would arrive any minute now, 16 minutes later is when it arrived. It’s extremely difficult for myself since I have to walk in 105 degree heat with the blaring sun and extreme humidity with my 2 year old to the bus stop and be waiting 30 minutes or so since I cannot depend on this app. Please go back to letting us track the bus movements on the road map so we can make our own predictions of time since we are familiar with the area and traffic flow here. Please incorporate the gps tracking on the app for the parents, this heat we’re having in my area is extremely dangerous and I would like to limit having my daughter and self out there while we wait for siblings. Thank you.

We apologize for the inconvenience. This new version allows for more custom notifications for parents in addition to the previous arrival alerts. Certain features are turned on at the discretion of the school district, including arrival notification time (default 20 min and can be longer per district) . When the driver signs into the route, the personal time parameters and notification settings may impact when the map is available. We would like to help you customize your parent settings. Please contact our customer support team for individual assistance at support@smart-tag.net.

Customer support team is about as bad as the app. Contacted them today because I stopped getting notifications of when my children load and unload since the first day of school despite them having been on the bus everyday. Just wanted to see if that was an issue they were still working on. I receive a response on how to set up my app. ??? I then explain my issue again in another email and state that my app is set up already. I later receive a screenshot which shows my children’s riding activities on the first day of school and nothing else. She then tells me there’s no record of them tapping on or being entered manually- EXCEPT I WATCHED my son tap on this morning which is what prompted my email. I would just appreciate if someone read my email and responded accordingly instead of wasting my time with boilerplate responses. We’ve now spent the entire day emailing back and forth and I have less confidence in this app than I did before and I still don’t know the answer to my previous question… as a matter of fact I’m left with more questions? Like how is this the app providing any parent assurances????

We apologize for your experience. We know the importance for you to have accurate information about your students. Our team is working diligently to correct the issue causing student information to "appear missing." A software upgrade will be released within a week. We are committed to restoring to full functionality as soon as possible. Feel free to call us for support at 512-686-2360. Thank you for your patience.