SmarterTrack Mobile

Customer service to go

Free · Designed for iPad

SmarterTrack Mobile complements the full web interface that's available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go. This includes access to: Ticketing - Take/transfer tickets - Reply to tickets - Set follow-ups - Add comments - Upload files/attachments - Ticket translations - Much more! Live Chat - New chat and/or chat message notifications - Take/transfer chats - Reply to chats - Coach agents in a chat - Live chat translation - Much more! Call Logging - Create new call logs - Add notes/descriptions - Add/edit call times - Much more! Task Management - Create new tasks - Change status, priority, time estimates, etc. - Add updates - Much more! And includes additional features such as: - Light and dark themes - In-App notifications for live chats - Work across all Brands - FaceID and TouchID supported for log in - Group and agent management - Run manual events

  • 4.5
    out of 5
    2 Ratings

Fixed some bugs

The developer, SmarterTools Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Not Linked to You

    The following data may be collected but it is not linked to your identity:

    • Identifiers
    • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

The developer has not yet indicated which accessibility features this app supports. Learn More

  • Seller
    • SmarterTools Inc.
  • Size
    • 71.1 MB
  • Category
    • Business
  • Compatibility
    Requires iOS 12.0 or later.
    • iPhone
      Requires iOS 12.0 or later.
    • iPad
      Requires iPadOS 12.0 or later.
    • iPod touch
      Requires iOS 12.0 or later.
    • Mac
      Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
    • Apple Vision
      Requires visionOS 1.0 or later.
  • Languages
    • English
  • Age Rating
    4+
  • Copyright
    • © 2022 SmarterTools, Inc.