As long as you are SmarTone customer, you can enjoy the services of bill management, remote queuing, free power bank rental, 5G upgrade, and more conveniences all in CARE App anytime and anywhere! PLUS, enjoy year-round exclusive offers for the best lifestyle jetsos!
SmarTone is excited to partner with The Point Integrated Shopping & Leisure Member Rewards Program. Simply register and bind with your The Point account in CARE App; you can then automatically earn The Point bonus points with eligible spending at SmarTone (including monthly plan, 5G Broadband, roaming, handset purchase, etc.)! Earn 1 The Point bonus point automatically for every $2 spent.
Manage your account and enjoy exclusive privileges with just one tap. 3 key services to bring VIP services to your fingertips:
Self-service + One-stop VAS Services + Surprise Offers
【CARE for Your Time】With SmarTone CARE App, you can check usage, settle bills, top-up data and even upgrade your plan easily anytime, anywhere with one tap! No need to go to physical stores anymore!
【CARE for Your Convenience】With SmarTone CARE App, you can enjoy caring services, including FREE mobile charger rental, remote queuing, content transfer to a new phone and more! Use the App smartly and make your life more free!
【CARE for Your Wallet】With SmarTone CARE App, you can get frequent updates on the city's hottest freebies and exclusive offers to enrich your life! Join eStamp point collection campaign for fabulous prizes! Sign in to get your membership benefits, free gifts and rewards!
【CARE for Your Enjoyment】With SmarTone CARE App, you can easily subscribe to our extensive collection of value-added services such as roaming data day plans, Cyber & Voice Security, and a variety of music, movie and other entertainment services!
【CARE for Your Birthday】With SmarTone CARE App, you can enjoy SmarTone Plus special privileges includes Birthday Celebrations and Year-Round Rewards! Have fun with those special offers and get a delightful birthday!
【CARE for Your Needs】We are always ready to serve your needs. No matter what kind of problems you have, get instant assistance via our Live Chat service. Our 24x7 online support is always ready for your enquiries!
Come and download SmarTone CARE App. Manage your communication account efficiently!
- Optimize and improve system stability
- SmarTone customers can bind with The Point accounts to earn bonus points, which can be converted into Point Dollar and spent as cash in all SmarTone stores and 25 designated SHKP malls to pay for mobile subscription, monthly bills, 5G broadband subscription or roaming, handset and accessories
Ratings and Reviews
The app crashes every time you try to look at mobile usage
App needs lots of work
The app is basically only useful for checking your balance. Most of the pages don’t have a “back” button, so in order to go back you need to swipe up to close the app and re-open it again to go back to the main menu. For the live chat, sending a message is annoying: when you hit enter to send the message, it takes the cursor away and closes your keyboard but doesn’t send the message, then you need to press on the typing spot again and hit enter again in order to send the message. Also, I tried several times to add value to my SIM on the app and website but my payment didn’t go through due to it being “busy”. SmarTone needs to spend some time to work out these really annoying glitches.
Not even logging in!
Unable to log in and the wheel keep spinning
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- SmarTone Mobile Communications Limited
- 220.6 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
English, Simplified Chinese, Traditional Chinese
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © SmarTone 2023