Smartsupp 4+

Live chat for websites & shops, s.r.o.

Designed for iPad

    • 4.4 • 76 Ratings
    • Free
    • Offers In-App Purchases



Smartsupp is your personal online shopping assistant. It combines live chat, video recording capabilities, and chatbot automation to save you time and help you turn visitors into loyal customers. Smartsupp’s Live Chat is one of the most popular live chat and chatbot apps in the world with over 50,000 active webshops and websites.

Smartsupp’s features include:
- A one-and-only combination of live chat, chatbots, and video recordings–automate responses to repetitive questions, deliver personal service when needed and see where and how you can improve your conversion rate.
- Access to real-time visitor lists enriched with e-commerce data–see who is browsing your webshop, which products they are interested in and proactively start a conversation to assist you in making a sale.

Terms of Use:

What’s New

Version 3.37.0

You can expect to receive weekly reports that showcase how Smartsupp is helping you. We will notify you as soon as your report is ready, and you can find it in the News Center as well.

Ratings and Reviews

4.4 out of 5
76 Ratings

76 Ratings

vallbrinewatson ,

Can’t use free package

 forces me to use standard version and I can’t go to the free version.

Developer Response ,

We are sorry about that. Please send us more information by email on and we will be happy to help you.

Dori Chee ,

Cation for people who care about their site’s performance

I have been a long customer of Smartsupp. Though it presents the functionality you would expect, it also comes with a significant reduction in your site’s performance. This hurts your page speed, and other core vitals that are crucial for your visitors’ experience.
When I asked for support in this issue, they told me that it would take time. I followed up half-year later and they copy-pasted the same template responses without any indication that they actually intend to solve the issue.

It is important to note that in the meantime they INCREASED their pricing to allow the continued quality service that they offer their users. When I voiced my disappointment they offered me a small discount towards my NEXT annual billing cycle - which effectively locks me in for another two years without having to solve anything.

If you care about your site’s performance, please avoid the mistake I made by using this service. While it functions as you would expect, their support is horrible, and the overall decrease in site performance is something one should consider.

The mobile app itself is also very slow and buggy, it always has been as well. It is not a smooth experience you would expect from a basic messaging application.

Developer Response ,

Thank you for reporting these issues. Our development team is constantly working hard on improvements especially concerning the speed page issue. We will be glad to give you more updates about the progress by email.
Concerning the bugs in the mobile app, please send us more information by email on We will be happy to help you.
Have a great day!

marcelpeters ,

Inconsistent Notifications and non paid version useless

The app notification system is inconsistent as notifications sometimes don’t go through. On the other hand all features of the app is restricted to paid version only which makes the non paid version useless and the cost of service (premium) is on the high side. Please fix the app or restore back to previous versions as the new versions are disheartening.

Developer Response ,

We are sorry about that. Please send us more information by email on and we will be happy to help you.

App Privacy

The developer,, s.r.o., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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