smg360 4+

Work place reviews

We were never able to access our comments before. With the app we know what people are saying and it is very helpful!

Old version worked better for our company

I have been using this app in my organization for a few years now, and it was usually great, with the exception of a bug every now and then. Since this update, though, our cases come through, but have none of the details that they used to. We’re not sure how to handle any of the negative feedback because we don’t have any details. We can log in on the website and the folks who still have the older version and the details can be seen, but it’s missing from the new version. We’re also not getting the notifications when these alerts come through. It’s very frustrating.

Developer Response ,

Thank you for your feedback and for being a long-time user. We apologize for the recent issues you're experiencing. We're actively working on continuous improvements to the app. Please ensure you have the latest version installed. For specific issues like missing details and notifications, we encourage you to reach out to our support team. We're committed to resolving these issues quickly. We appreciate your patience and understanding.

New update is much slower

I primarily use this app to read through customer comments, but opening each survey response now takes longer than the previous version. In addition to that they removed the arrow navigation to go from one response to the next, so now I need to go back to the list of responses and find where I left off because it does not even clear the ones that I’ve read already.

I’d settle for being able to read the whole comment from the main list and mark as read….but if I need to open the review to read it, please make it load faster.

Developer Response ,

We're sorry to hear about your recent challenges with the app. We're constantly working to improve functionality and we appreciate your feedback on the survey navigation and loading times. We've noted your suggestions for improving the reading experience and will bring them back in a future update. Please make sure you keep the app updated and reach out to client support with any specific issues so we can address them.