For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages.
SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.
Enhanced Case Management:
- Dashboard card available by type
- Send curated responses
- Improved visibility to actionable cases
- Minor bug fixes and UI tweaks
Ratings and Reviews
Work place reviews
We were never able to access our comments before. With the app we know what people are saying and it is very helpful!
iPhone X support
I would really like to see this app optimized with the iPhone X and the notch, right now a white line appears at the top of the screen covering the time and icons in the top section of the screen, besides that this app is a good tool for me to keep updated on my workplace’s comments and stats
Comments Not Clearing
I have reviewed all my comments yet it still shows I have unread comments. I have gone in and specifically selected them all as read both in the app and online and it clears them. And then when I refresh the comments on the app they all come back as unread. I have also deleted the app and reinstalled it, still not fixed. This has been going on for about a month or so.
- Service Management Group, Inc. SMG
- 59 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- ©2019 Service Management Group, Inc. All Rights Reserved.
With Family Sharing set up, up to six family members can use this app.