I’ve used smiths for such a long time and never have issues. The app on the other hand is useless!! I’ve tried to use the delivery pickup option so many times and get an error message that tells me to call customer service which got me no where. I’ve tried to link up my prescriptions so I can see if they are ready etc and I’m told my info is wrong. It is not wrong the customer service at the store helped me get it updated. This app is trash

The app will not let my update the expiration date on the card I use. It says there is a problem with the card but my bank investigated and there is no problem (I was able to update every other app I use with the new expiration date). I called Smith’s for support and they didn’t know what was wrong but said they would investigate and get back to me in 1-2 days. That was a week ago and nothing has happened. If they don’t want my money I will delete the app and shop somewhere else…

Like many here recently, I’ve been fighting with this app update for the last couple months. It used to be so easy, shop coupons and add to the list, shop ads and ad to the list, go to your list and easily add things through search from the list. Now the list is hidden and everything forces you to add to the cart for pickup or delivery. I SHOP IN STORE. Sure, I can add everything to the cart and then “Create a list” from the cart. But then, if I want to add something to the list, it’s a royal pain because I can’t search while I am in my list. And, half the time the tiny “add to list” link on an item doesn’t work. Truly Kroger corporate, did you all beta this with real customers? You should have rolled this back within a week of release.

The latest update to the Smith’s app has made one of its most useful features practically useless.Before the update, I could shop directly from my Favorites list and easily add items to my cart while seeing current sale prices. Now, the Favorites list seems to be nothing more than a reference page. I have to scroll through it to see what’s on sale, then switch to “Shop from List” and try to remember which items I wanted to buy because the shopping view doesn’t display the sale information or sale prices.This creates an unnecessary back-and-forth process that makes shopping far more frustrating than it used to be. If the goal was to improve the user experience, this update missed the mark. A grocery shopping app should make it easier to build a cart from saved items, not require customers to memorize sale items while jumping between screens.Please bring back the ability to shop directly from Favorites with sale pricing visible. Until then, this update feels like a significant step backward.

The app is nice to have and it makes access to the coupons easy. However, when searching for items to create a delivery or pick up order, the search function is awful. I typed “Tortilla chips” and no chips at all showed up. I typed Dorito’s bc typing “chips” gave me sushi items and the dried banana chips, but that only pulled one item—a jerky with dorito flavoring. When trying to grocery shop on the app, I’d recommend going through Instacart. The search function not working well has made online grocery shopping a cumbersome event, when it should be easing my busy mom life.

Update: you don’t get credit for all of the digital coupons, even if you follow the terms to the letter. Seems fraudulent. Not okay to take advantage of us when grocery prices are growing and growing.They fixed the cart. That’s it.I don’t like the update. I thought it would be smoother and easier, but instead it’s very buggy. It’s laggy. It’s a pain to go through coupons b/c it’s impossible to smoothly go back to where you were on the coupon page. The cart is gone from the bottom, which is just a stupid idea. Bring back the old app. Don’t make changes just to say you did. And if you do, don’t use the Acme Budget App Making Corporation.I don’t understand why if they’re out of one item on a digital coupon, this app refuses to even offer a different item from that coupon. Instead they offer what isn’t on sale so they can get twice as much from you.New update: the app got worse. Now it shows you being charged a different price than you're being charged. If you keep screwing up this app customers are going to shop elsewhere.