Smoothie King 17+

Terrible Rewards System, Good for only Ordering Ahead

The app says that if you order through the app you get points. The points are automatically used and you don’t get to choose when to use them. On top of that, the points are used on coupons that you can never use. The life span of that coupon as soon as you unlock is the literal time you unlock it. Let’s say you order at 3:27 pm through the app, if you have enough points it “gives” you a 2$ off your next order which expires 3:27pm that exact same day. Don’t expect to use their reward system except if you want them to spam your email with promotions even if you have achieved their “Champion” status. All it’s good for is it’s main purpose of ordering ahead.

Discounts NOT GREAT…here’s why!

I use your mobile app out of convenience to order ahead. I saw a discount that was ‘Buy 2 get the 3rd one free’ with some minor stipulations as to the size of the smoothies. The discount was to expire the next day so i wanted to order for me and 2 others. Followed all the stipulations to get the discount of the 3rd smoothie to be free and it did not come out as free. I instead got the lower discounts applied to my order instead of the better discount/deal being applied to my order. If this is how you have people use your app you should not be offering a 3rd smoothie for free deal. A value that is much greater than the other deals that were applied to my order! While on my way to the store I called the store and asked them to cancel my order just so i can re-order without any other deals applied. The employee told me it didn’t even pop on her screen yet and she already had 5 orders ahead of me and i would have to wait 15-20 minutes before she could even cancel my order. I got to the store and she said she had not had the chance to cancel the order yet so i waited inside the store. Again, the inconvenience of it all because your app does not apply the best deal first. What should have been maybe 10 minutes was more like 30 minutes because of the wait and hassle of the app.

Developer Response ,

We’d like to look into this issue for you. Can you please send us a note at guestfeedback@smoothieking.com so that we can follow up?

App. needs work, bigtime.

I like Smoothie King quite a bit, but I find the app. quite complicated and unintuitive to use. Number 1) there is no “Cart” button. There have been so many times I started an order, went back to look at the selection of Smoothies, and then couldn’t figure out how to get to the Cart! Number 2) I once selected to reorder an old order from the app. I hit the submit button and nothing happened that indicated I made the order (i.e. no confirmation or e-mail). I checked the order history and didn’t see anything. I subsequently manually entered the order in the app. and subsequently received an e-mail confirmation for my manually entered order. When I showed up at the store, there were 2 orders with my name on it. Long story short, the “reorder” was from a previous web order, which picked up on the app. I tried to explain the situation to the store clerk who didn’t know what to say. I showed her my pending credit card transactions, one of which was “Smoothie King” and the other which showed “Level up Smoothie King”, both of which was done through the app.! I decided it really wasn’t her fault the app. is terrible so I just took the $40 worth of Smoothies when I only wanted $20 worth of Smoothies! Grrrrrrrrrrrrrrr!