The SMS ONE app (SMS ONE) is an application utilized by our network of affiliates to help manage work orders and streamline the onsite validation process into one simple system. It is fully integrated with the SMS One Affiliate Portal and creates real-time communication and work order visibility between the affiliates’ home office, crews and SMS Assist. The SMS ONE app improves the workflow process for both affiliate field technicians and administrators in the following ways:
• Allows affiliate administrators to remotely monitor and manage the status of work order information in one place
• Eliminates back-office costs and paperwork on every work order
• The photo feature captures before and after pictures to ensure every service is completed to 100% satisfaction
• The GPS-enabled functionality reduces technicians check in and out time to under one minute
• The application has a simple messaging service that connects technicians with SMS Assist and reduces the need for time consuming follow-up calls
• Provides easy map directions to each job site
With the SMS ONE mobile app, managing your work orders and crews has never been easier.
Route planning will continue to use location services and consumes more phone battery while active. Please note: the route planning and technician reporting continue using the GPS services while the app is running and will continue to consume battery power. Compliant with Apple policy, our app will only support iOS versions 7.X and higher. If you do not have a compliant iOS version, please update your system to meet these requirements.
- Adding Commercial Resolution Code into Resolution Task module.
- Bug fixes and improvement
Ratings and Reviews
Photo Upload feature is absolute garbage
Why do I have to constantly back out of my job and go back into it, sometimes twice/three times just to get my photos to upload? And I have to go through and take them all again. This is not up to standards for an iPhone 11 pro max. Please fix.
App is all pre-sales promises, and post sales excuses.
If you’re looking for an efficient maintenance tracking tool you need to keep looking. Our company started nationwide rollouts in February, 2018. The last region happened a month ago, in June, 2018. And still it’s still crap and excuses every day. It’s like using a first generation photo organizer program that was a seventh grader’s class assignment. Work orders have four steps, and you can’t go backwards to add or subtract anything and the only requirement to move from step 1 to 2, 2 to 3, and 3 to 4 is a single required photo. Then from step 4 to check out two questions with yes/no responses, and a place for a brief note. The app barely crawls if reception is 2 of 4 bars. And you can’t add photos without huge delays or lost photos with 1 bar. But worst of all is the complete and utter lack of training of their crack team of operators answering the phones. They know absolutely NOTHING about maintenance. Have no map available for route planning. Never know who to ask for help. And I’ve just described the best features of this waste of time joke of a maintenance application!
To much going on
The app has its purpose, but it’s gotten more and more complicated as it adds more features. They should get feedback from their best affiliates and come up with a simple way to do what the app should do. Lots of unnecessary features that aren’t properly communicated how to use. Too many pictures required. Sprinkler checks should have the questions about the system prompt after the pictures are taken. Scheduling should be easy but it’s about a 4 hour process. The app has its purpose but it’s getting to complex for the vendors that use it.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- SMS ASSIST, LLC
- 174.4 MB
- Requires iOS 10.0 or later.
- Requires iPadOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © SMS Assist, L.L.C.