Fixed bug with discounts on modify
Ratings and Reviews
I was looking for a salon that offered dip powder manicures, and the Snailz app made it so easy to find! I booked an appointment, arrived 30 minutes later, and didn’t have to deal with finding cash to tip.
I received one of the best manicures that I’ve had yet in NY after living here for 1 year. I’ll definitely keep using the app and going back to my new favorite salon!
Unauthorized appointment. I showed up and no one was there!
I made an appointment at 10am today only to receive a call at 10:01 that my appointment has been cancelled. One of the founders called me and told me it wasn’t their fault as they cannot control what these vendors do and do not. But she ensured me she’ll call me or email me back with a proper response. She never did and when I emailed the team, they acted like nothing happened and still haven’t gotten back to me. This app is not reliable and books unauthorized appointments. Below is the response I received from the salon-
“We apologize for the inconvenience unfortunately you did an appointment with third parties, they gave you an unauthorized appointment, we open 12 to 9pm, before that we open just for appointments made with at least 48hrs in advance. We care and we are serious about our clients times when it's done directly with us or we are aware of it. But this time we had no idea about that appointment.”
Want to love this app, but it’s too glitchy
I like the concept of this app and really want to love it, but it is so frustrating to use. First, when I try to change the time I want to browse for, it takes me to the calendar to choose a day, and then the confirmation button is cut off the bottom of the screen so I can’t actually click it to confirm. Then when I search for specific services and reservation times, a salon will show up on the search, but when I click on the salon to go to its page, all of the available times that appeared on the search page are gone and it says all times are unavailable. And when I click on the map to browse salons by pinned location, it keeps bringing me back to list view randomly when I try to click on a pin to see the salon. I want to love this app but it needs MAJOR improvement.
Developer Response ,
HI! Thank you for your feedback. With regards to the confirmation button being cutoff, that can happen if your font size is enlarged. Please check your settings. We tried to recreate the flow you mentioned and cannot. If you experience that again please email us at email@example.com and we are happy to help you.
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