SNOO 4+

Love the snoo and the app- have a suggestion

I bought the snoo when my son was 2.5 months old and it has totally changed our lives. He was sleeping a maximum of 45 minute stretches for the first two and a half months of his life- even at night (unless we held him). After we bought the snoo he started sleeping 2 hrs at a time, then 3, then 4-5 and now (he’s 3 and a half months old) we get a few 8.5 hour stretches each week and never anything less than 5 hours. I am so glad for his health and ours that the snoo exists. The app works well and I haven’t had any issues with connectivity or log outs or anything else. This being said, there are some features that I would love to see added.
The major one is the ability to add naps that he takes outside the snoo. My son is a fussy napper and I like to know that he is getting enough sleep each day. If I’m at a friends house and he sleeps an hour in the pack in play and an hour in the car there and back, I’d like to be able to add that to his sleep total for the day.
The other change is the ability to start the 24 hour horse shoe cycle in AM or PM. I like to base his naps for the day off of how well he slept at night since I have more control over day time napping to make sure he catches up. It would be good to set the 24 hour cycle to start at any time, AM or PM.

Developer Response ,

Dear Jac,

We're so happy to hear that you love SNOO and our app, and we appreciate your helpful feedback regarding our features. We're glad to inform you that we recently added the ability to change the start time of the SNOO log on the app. You can find this under the Settings icon and Preferences subcategory. Simply click on "SNOO Log Start Time" to adjust when the log begins for the day.

If you need any help navigating this feature, we'd love to work with you at customercare@happiestbaby.com.

Best,

The Happiest Baby Team

Lifesaver for our little one

We were hesitant to get the SNOO, but we were thankful that we could rent it. We love the SNOO. At almost 2 months he was sleeping an hour here and there and now he sleeps at the most 2.5hours. We use it for naps as well. He seems to know when he naps during the day because he sleeps at the most an hour and a half and at night he sleeps more. We have only had it for a week and can’t wait to see his sleep to continue to improve and mine too. The things I wish the app would do is choose what white noise to play. The heartbeat sound seems to only play with level 2 and it doesn’t play long. I also wish that when you choose the time to log sleep that you can pick AM or PM. You can choose the time but not am or pm. I would like to not pick the time so it just shows his sleep on a 24 hour basis. Right now we have 12am to 12pm. I want to be able to see more. I also wish it was connected to my Apple Watch so I don’t always have to go to my phone to check or turn up the level. We are grateful for the SNOO and we haven’t had any other issues. So far so good

The level-lock button same as pause

When you want the level to stay at 1 (helpful if your baby is learning to self soothe) you can press and hold pause to prevent it from going to any higher levels. This is a great feature. It can get hard to use, however. If you don’t press and hold for the exact amount of time the Snoo stops. That’s pretty high risk when your baby is falling asleep and the sudden cessation of movement causes them to wake up. An edit to fix that would be huge. Also if you could set a maximum level in terms of audio, not just motion. My baby doesn’t need the highest level to calm and it’s actually jarring to her. The Snoo would go to that level and I would need to constantly override in the app. Finally, if there was a way to turn off the glowing light around the start button on the product itself. That glow is pretty substantial at night and illumination can keep baby awake. Product is amazing, app is very good. These are a few changes I would highly suggest. *update: thank you for making these updates!!!!

Developer Response ,

Hi there,

Thank you for taking the time to leave us a review.
We are sorry to hear that you are not completely satisfied with our app. To make our level lock feature easier to use, all you need to do is hold down until the lock icon appears above the play button. To limit the motion when you are not using the app, you can engage the motion limiter setting under SETTINGS > MY SNOO > MOTION LIMITER. This will prevent the motion from escalating past green level (level 2). We hope this information helps. Please do not hesitate to reach out to us at customercare@happiestbaby.com if you have any further questions!