SOCAR Malaysia 4+

Wait till Mco is over

Looking for some next level car-sharing experience soon with the new app.

Respuesta del desarrollador ,

Dear valued member, thanks for choosing SOCAR. We'll be waiting for you! :)

Poor Customer Service and Unhygienic Vehicle

THINK TWICE BEFORE YOU PURCHASE THE SERVICE!!!

Deserve no stars at all!

The cars were filthy.

-First car: with leftover McDonald’s iced drink in the cup holder, fries (crumbs), dirty carpets, MCD receipts, etc. On top of that, it was a faulty car due to broken horn…

-Second car: Saw a baby cockroach, used tissues left in the car…

Poor Customer Service and No Communication within the Organization!

I reported and provided all the documentation on April 17 and until today, my case has not been completely resolved. I had to chase them for my monies which they promised to be refunded per the phone conversation dated 17 April 2022.

I had to keep repeating my complaint and provided the documents over and over again to their live chat agents every time I spoke to them, as though the matter was a new complaint.

I could literally write a book on this. For those who want to know more about my experience, please feel free to reach out to me.

Based on the experience that I am going through now, like I said, think twice before you purchase their service.

Has potential, but not for foreigners

After weeks with live chat agent, still no refund on my 250RM gas refund. They continue to say they will elevate, but nothing ever happens and we’re back to square one. If your a foreigner without a local bank account, don’t expect to get your gas reimbursements. Also, book cars that have a full tank, most of the cars will have empty gas tanks because no one wants to deal with the gas reimbursements.