Social Media Planner - Buffer 4+

Edited: Can’t set Instagram post locations for a week now!

Buffer finally corrected the issues below people were having with adding locations to Instagram scheduled posts. Now all is back to working perfectly and with ease. Thank you for finally solving that issue, Buffer! You are by far my favorite post scheduler and I was struggling without being able to use you. So happy to be back using Buffer!

I’ve been using this app with my Instagram business account to schedule and automatically post on the date and at the precise time without any issues until a week ago when I was setting up a post and I went to type in my location (it’s an app search feature) and the app said it couldn’t find my location (I tested multiple locations, nothing came up) and so I hit cancel on that location screen and then the entire app freezes and I can’t do anything else with the app until I restart my iPhone. I’ve contacted Buffer who says they are working on the issue, but it’s been going on for over a week. Sadly, it’s time to find another Instagram scheduling/auto post app. Buffer customer service is not helpful whatsoever!!!

Phản Hồi Từ Nhà Phát Triển ,

Sorry for the issues here! We've resolved the issues with location tagging, we had to work with Facebook to get this resolved which took a little longer than we hoped. https://status.buffer.com/incidents/wlwrzxn8fk23

Buffer is a critical tool for my social media work

Extremely happy with Buffer as a service and the mobile app. Posting regularly increases engagement, and if I had to do the work manually, on a recurring basis, I’m pretty confident I would not post with the regularity necessary to keep multiple channels fed with content. And I certainly would not have received the kind of boost in followers and engagement I’ve been seeing, especially on Instagram. The bonus for the app is that when I’m traveling I’m able to continue to easily post consistently as well. Buffer is a huge timesaver for me, and on the rare occasions there’s been an issue, or I have a question, the team is all over it; highly responsive and helpful. I’ve recommended the service to others.

Phản Hồi Từ Nhà Phát Triển ,

Wow - thanks so much for the review 🤩! We hope Buffer continues to be a vital part of your social media success!

an absolute headache

I’ve never once left a review on any application ever and it’s sad I have to do so here. I have to warn creators who want to actually save time on their content business and caution the headache this app has caused. I’ve spent more time going back and forth with the support team than actually creating and posting the content. Nearly every day, I’d have posts fail and not go live. Captions would be messed up. Posts that were uploaded in vertical video would end up being stretched out or condensed into a square upload. And FORGET trying to save time by uploading multiple posts at once. There’s really no other way to describe the issues I experienced with this app other than it’s ‘janky’ and not reliable. My email is filled with support tickets with these guys, and I will say they were always nice and apologetic but after experiencing problem after problem day after day, it just got frustrating.

You’d be better off and save more time by literally posting each piece of content individually to each platform than dealing with the problems this app causes. I’ve experienced it first hand.

I will say though, posting tweets that were text never gave me an issue. Scheduling tweets will work fine if that’s all you want to do, but if you’re in video, forget it and find another service.