Social Print Studio ٤+

Love u guys but...

I’ve literally been a fan of u guys since u were a lil studio in sf. I KNOW u have amazing products. But y’all reaalllyy need to figure out the whole album maker situation. Every time I save it then reopen it all the pictures are in a different order. And the holding and dragging is a pain when I’ve got to drag 2 pages from the bottom to the top, one by one. I feel like it makes more sense to select the pictures I want then be able to put them on an empty page in whatever order I want. The cropping feature could use some work too. There’s a bit of an interface problem when you’re in the cropping window. The toolbar at the bottom (where it says select or crop) is completely over top the lower part of the image so I can’t see where I’m cropping lol. Also a snap feature wouldn’t hurt. It’s kind of a pain when I try just to fill the page with a photo but I basically have to guess where the edge is and battle between the edge of the photo and seeing white from the background. At the very least a reset crop button. Also a buggy window in general (interface wise). When it opens up, the actual cropping space is awkwardly off centered and it even cuts a tiny bit off of the right side. Idk if I’m the only one having these problems or...
Also for context I’m on an iPad Pro (2018) and I’m also running the latest app version. Truly I’m not complaining, I’m j letting u know BECUZ I CARE😭<3333

استجابة المطور ،

thank you, thank you for the feedback! we are constantly working to improve our product and it's always helpful to hear from customers. please know that we are listening!

Went above and beyond

The ladies (and gentlemen) specializing in the customer service department of this company truly save the day when it comes to fixing mistakes and compensating for the errors. I ordered 2 calendars with big beautiful pictures of my baby’s first year: one for me and one for my dad. I was very impressed by the quality and size of the calendars and by the fast shipping as well. Unfortunately, some of the photos were out of order and suddenly the calendar didn’t make sense: the baby’s Christmas photo was in July, Easter picture in November, etc. I spoke with several different people over the course of 2-3 days who truly exceeded my expectations and helped me get in another order, free of charge of course, AND they even offered to express mail the second calendar to my father so he could receive it before Father’s Day. He got it 2 days before Father’s Day and I was so impressed.
Although each email I received was signed with a different name, it always felt like I was speaking with one person. Communication was smooth, the conversations never staggered and I not once had to repeat my issue to anyone or give anyone an update on what’s going on. It always felt like they were 2 steps ahead of me to solve the problem.
I will most definitely be making future gifts with this app.

Excellent customer service

I made a 12 month calendar for my parents for Christmas and two of the photos got swapped resulting in a weird cropping and sizing of those two because one was the cover photo which is a different size. I contacted customer service and they responded within hours in spite of it being days before Christmas. They pulled up my original photo order and confirmed how I wanted it set and said they would remake it ASAP and get it shipped. They were so apologetic that it might not arrive before Christmas in spite of them rushing the production and paying to have overnighted to me, also offering to ship it directly to the recipient since it was a gift. That wasn’t a problem since I had the incorrect calendar in hand to give to my parents (who live in the same town as me) and I just explained the corrected one was on the way. The Print Studio staff did everything possible as quickly as possible to remedy the mistake and never made excuses about it being their busiest time. It was like working with a small, local business that responded as if my order was the most important one on their plate at the moment. Their products are beautiful and you receive the quality you expect from the photos online. I was already a returning customer and will continue to be one for as long as they’ll let me!