SoFi - Banking & Investing 4+

This is a great app! I plan on moving my wife and I’s direct deposits here. However, I did have a couple of suggestions.

1. Please add scroll-to-top functionality for clicking at the top of the screen. 2. Separate all of the SoFi articles and such either into a separate tab or separate area. Most people want the “home” of their finance app to just be account overviews and such. Not a barrage of articles and suggestions. Also, every time the app is opened, it loads all of this stuff which is probably slowing it down a bit. 3. Add the ability to remove some of the “Accounts” at the very top of the Home tab. Such as life insurance (which I already have through my employer) and Student Loan Refi. 4. Refine the ability to create and maintain budgets. I’d even be willing to pay for this feature if it is refined enough. Monarch is able to charge $100/year for their budgeting app. By refine, I mean: a.) Add other connection options (Plaid is the main one, but doesn’t work with some providers). An example of one I’ve seen in Monarch is MX. b.) Make it so that reoccurring charges can be added/modified/maintained. Currently, they can only be recategorized. And it’s not picking up on my monthly mortgage payment from what I can tell as well as one of my utility bills. c.) Add the option to view all daily/monthly/yearly reoccurring charges at once. Currently, “reoccurring activity” only allows you to add or manage accounts. Pretty useless in my opinion as it is right now.

Thanks for this review, it's very helpful. We're continuously working on features and functionality to help you get your money right, so stay tuned for more updates in the coming weeks. Thanks for being a SoFi member.

I am currently trading in 7 platforms right now. SOFI is my second favorite platform. I came back today in Sofi to add more money to my IRA and noticed that some stocks that I have I am not able to buy it anymore. I can only sell it but then I realized why I can’t buy it anymore. Sofi actually trying to help me to not keep losing money to those stocks that became penny stocks and then later on do a 1 to 25 - 1 to 100 reverse split. Thank you sofi for saving me. 😁. I do have couple suggestions though since I have invested quite an amount here and trade. First suggestions: If SOFI could add a modification like modifying an order the amount or the price without cancelling it. It is a hassle to cancel and then redo the order. Maybe try a simple button or something that we can modify an order quicker without canceling? You know what I mean? 😁 I always have issues when I am trying to change and especially when the price went low and wanted to buy the stocks low or even trying to sell it as well. I ended up missing the opportunity on buying it when it is really low and then selling it when it is really high because you have to cancel the entire orders instead of just pressing something to modify it. Second suggestions: If Sofi make a way that we can name our watchlist by category etc… between the 2 suggestions I prefer the first one that I can modify my orders without canceling the entire orders. Other than that SOFI is a great platform and I like it.

Thanks for the review. This is very helpful. We’re sorry that you’re running into this issue. Please email Mobilesupport@sofi.org and our team would be happy to help. Include your usertag and “App Review” in the subject line. Thanks for being a SoFi member!

The one star I suppose is for the terrific interface which is simple, fun, and beautiful.
What’s lurking behind it is just plain old terrible customer service. 1-hour plus wait times to talk to the first person who can’t help you. They are the gatekeeper to the mysterious “advisor” who is the only one who can actually fix your account or make any decisions. He or she is another two hours away, but if you hit their closing time the hold music will go dead but your phone will keep running. That’s the hint that you could be on the line till next Tuesday and nobody will touch your account until they’ve gone home, slept and had a nutritious dinner and complete breakfast, walk the dog and washed the car before they will mosey on in and make you wait another three hours before the attend your life and death financial matters. I am not kidding when I say they told me I would have to WAIT 7 BUSINESS DAYS FOR AN “ADVISOR” TO CALL ME BACK!!!!
I kid you not. I swear. With no sense of irony at all they told me to fix my account to where my direct deposit would not get reject I would have to wait SEVEN (7) BUSINESS days , not just like linear days of the week to include the 48 hours of weekends, but 7 only counting M-F and excluding holidays, to fix my account to accept the money that I slave over during the week S-Sat.
Don’t be fooled by the pretty app and overspending on advertising. It’s a sham.

Thank you for your feedback. We regret to hear that your recent communication with us was not ideal and we can understand how that can cause frustration. Due to higher than normal requests, our callback time frame for an investment advisor is currently seven business days as these concerns are worked in the order they are received. We are diligently working to reduce the wait times so we can continue to serve our members as quickly as possible. If you have not done so, we encourage you to connect with our investment team at 855-525-7634 to ensure you have scheduled a callback for your concerns. You are welcomed to send us a detailed email at investsupport@sofi.com for potentially faster assistance.