Solitaire Deluxe® 2: Card Game 4+

Game freezes with certain ads

Update: issue fixed! Game is awesome! I would like to see a couple improvements, but they’re not enough for me to downgrade my rating from 5 stars... namely these: a counter showing how many times I played/restarted a game before I finally won, and/or a “total time” played on a given game including all the times I didn’t win and had to restart. Thanks!
I love the game play and don’t even so much mind the ads in between games or during gameplay. However, over the past two weeks, the app completely freezes such that I have to close it all the way down and restart. I couldn’t figure it out until yesterday and today... it happens when certain ads come on the game play screen. Not the ads in between games, the ads that rotate at the bottom of the screen during play. The latest offender is a Walmart ad! And when I restart the app, after a few seconds, that same stupid ad comes up and freezes the game again. I’ve ran all software updates, backups, and app updates. Nothing fixes the problem. Fix this issue, and you’re back to 5 stars!

Developer Response ,

Hello,

Thank you for your review. I'm sorry to see that you've been having a poor experience with a few of our advertisements. We are in constant communication with our ad distributors in efforts to prevent and fix any occurrence like what you've described. I assure you I will be sharing this with our development and marketing team. If this continues, or you have any further issues or questions, don't hesitate to reach out to us at support@mobiledeluxe.com. Our sincerest apologies for the inconvenience. Thank you for playing! - Anthony, Customer Support Manager.

App linking to Facebook is broken!

Like several others who have posted recent reviews, I am also unable to play with my account linked to Facebook. I am getting the error that the app is not set up, is in development mode, and I am not authorized. I have lost all of my progress - over 400 days for at least 6 of the games! I paid for the ad-free version a long time ago and feel like I have been ripped off by my inability to play.

I originally sent a support ticket on October 19 and got a response telling me to uninstall then reinstall the app. Well, I ended up with a ghost app called Solitaire 2 that will not open and keeps showing up even when deleted. I even removed it from my iCloud apps. Support closed my ticket out before I had a chance to reply to them saying that their remedy was not working. I could not re-download the app because the App Store would only let me open it, which of course doesn’t work. An update came through today which I was able to download, and I was finally able to open the app. However, I am still getting the same issue with logging into Facebook. What is the point of playing if I can’t link to an account that I could transfer between devices or that recognizes my previous purchase of the ad-free version?

This is my favorite game, and I am so disappointed. I have changed my previous five star review to one star. If this issue is corrected, I will write another review.

It’s the ads.

**update in response to the developer. You’ve made zero attempts to limit the ads. I have times where I watch an ad from exiting a window and then immediately get another ad when I try to resume a game. I literally have to watch an ad to watch an ad. And your “ad free” option is $10. No solitaire game is worth that much. I have never played a game with THIS many ads. It’s disgusting. **
It’s a great game. It has several types of solitaire and I enjoy playing it. HOWEVER, it is almost unplayable because of the ads. You pick a game mode? Ad. You need to check the rules again before you play after just watching an ad to open the game mode? Ad. You leave the app for any reason? Ad. I understand ads keep games free, but this is excessive. And they are all long ads with multiple skips. Ad starts and you skip. Then you have to close the App Store window. Then you skip again. And if you don’t hit right in that tiny little window of the “x” then you have to close the App Store again and try to hit the “x”. Rinse and repeat. It’s obscene. And if you play in airplane mode it won’t sync your stickers or your daily streak. Not to mention it’s ads for the same 2-3 games. I already refuse to play Royal match because of their ads, and now I have to watch 42 ads from them just play some solitaire. It would be a great game if you could actually play it.

Developer Response ,

Greetings. We appreciate your feedback. Ads are part of our free game model, but we want you to know that we understand your concern. And we're constantly working to improve the player experience. Your input helps us in this process. We're exploring more affordable alternatives regarding the ad-free option. Have a good day. {41}