SonderMind 12+

To be able to confide in someone is difficult; to be vulnerable is also difficult, for fear of judgement or being labeled. I feel that with each counseling session that it becomes easier to just be me. This allows me to open up past scars to heal properly. It’s not the counselors technique it’s her heart of wanting to help and we are building a connection that makes this counseling work. I am grateful for my counselor for going through this healing journey with me. Grateful!

The first meet with the therapist was a quick intake and I thought it went well, I felt good and excited about having someone to talk to even though it was a video chat session. I missed my first appointment due to the fact I’m a truck driver and I’m up at midnight too work until 3:30pm so I feel asleep before my appointment time. I explained to the therapist my situation and I rescheduled and set my alarm and I work up 30 minutes into my next session. I then received an email stating I was no longer in her schedule and she put me back into the search for a new therapist. For a person who suffers from abandonment issues this was hard for me especially after I told the therapist that. I own up to my part by not making my appointments but I felt like she didn’t even give it a chance especially since she was only able to take me at night do too her very own schedule. Everything happens for a reason and I’m so thankful I’m not where I once was because this would have been a very bad setback….

App: cannot message any therapists or check past messages, keeps removing my insurance info? I keep getting overcharged as a result, and the app becomes useless when I keep having to reach out from the website.

Support: Wanted to change therapists, and I cannot specify any preferences. I wanted a black woman w/ ADHD and grief support specialization. App allowed me to only
Input specialization interests and I placed “want black woman” in the additional comments section. They matched me w two white women. I call them, and though I am the 3rd caller I am in queue for two hours and they hang up once they have closed (never was seen). I emailed support and asked for a BW w/my specialization preferences, I receive a black man w/ my preferences and two black women without my preferences. Seems like they cherry-picked my request and I felt unheard and frustrated. Contemplating moving to another platform if the situation does not quickly improve.