Songkick Concerts +4

Please triple check before you post!

I went all the way to AZ, Nevada, to see an artist featured in song kick. We get their and not only was the show canceled. It was a name very similar to the artist I was looking to see perform. You song kick even provided a picture of the group. It took 2 months to finally be issued a refund. The concert I am attending tonight you added the name in the line up that is scheduled to perform at the same venue tomorrow. Lastly, you listed the Isley brothers where going to join in he lineup at the Greek theater LA. It was also an error. The group listed wasn’t even performing that night. Please double check your info before you post the performance notification. Thanks

Great app and service, but…..

So I love this app, I’ve probably had it for over 4-5 years now. During the pandemic I used it a lot less, but now that everything seems to be opening up again I thought I’d see what it lists, except…. The dang thing constantly crashes! I’ve tried updating it, opening it from the app drawer, the App Store, and searching but it always crashes. Might load like 5-6 artists, then freezes and crashes. Often it doesn’t even load anything before it crashes. I’m on an iPhone XR (latest IOS version too), but it still crashes. I actually saved a screen recording video of the behavior, if a developer wanted to see what I mean. Like I said I love this app, but if it doesn’t even open it becomes kinda useless. If this gets fixed at some point I’d gladly improve my rating, figured this might be the best way to let someone know of the problem though.

Resposta do desenvolvedor ,

Hi and sorry to hear about the problems you're having using the latest version of the Songkick app! Would you mind sending the screen recording to support@songkick.com?

No way to reach customer service , all attempts in vain

I have been trying to reach out to customer service at Songkick with no luck. I purchased 2 tickets on Sept 26 for an upcoming event and have received no confirmation emails, nor does it show anywhere that I have purchased these tickets except on my bank statement. I’ve tried reaching out because every time I choose the option to submit a request, I get looped back to information to reach out to the vendor. The problem is, I cannot find the vendor. On your app, it simply says prekindle and my bank statement says Granada, however, neither of those are on your list of vendors so I cannot access my tickets. This does not seem very user friendly, when I cannot even email you about a ticket I purchased through your site. I would rather have dealt with this issue quietly through email, but leaving a review seems to be the only way to reach anyone. Very frustrating !

Resposta do desenvolvedor ,

Hi Delilah! Songkick doesn’t sell tickets directly to shows, so we won't be able to give you insight into the ticketing process post-purchase. We're happy to help you figure out what to do next if you could give us a bit more information about the event via support{@}songkick{.}com. Hopefully, we'll be able to guide you in the right direction.