The SONIC Drive-In app lets you order and pay with your phone, get rewards, find out about new items and offers, browse the menu, check nutritional information, send gift cards and more!
• Order Ahead and be first in line every time! Plus, get Happy Hour Any Time (1/2 Price Drinks & Slushes) when you order ahead through the app. Limited time only. See app for details.
• Get exclusive rewards you can redeem when you use Order Ahead.
• Use your phone to pay. Our mobile payment process lets you check in to pay at any time during your order and keep track of your order’s progress in the app.
• Send and receive digital gift cards in the app. Pay your friends back for your last SONIC run. Say Thank You to your mom. Wish your friends a Happy Birthday, Happy Hanukkah, or just Happy Hour!
• Find the closest SONIC Drive-In locations in your area and see their hours.
• Browse the menu. Check out what’s new and view nutritional info for each item.
Bug fixes and performance enhancements.
Ratings and Reviews
Can’t even access my acct/ unhelpful customer support
EDIT: Don’t get your hopes up for continued use! After speaking with Sonic customer support, it is clear they are contracting with a company and have zero control over the app. They don’t tell Sonic why accounts are deactivated, which is what has happened to mine. The deactivated accounts cannot be re-activated and I refuse to create another email account just for this ridiculous app.
There is 1 star because at least one star is required. I’ve been using the app for most of the summer. There have been issues, but they were easily fixed. A few days ago I attempted to add money to my gift card to make a purchase (which is a whole different issue). It kicked me out of the app right as I confirmed the reload. I opened the app again and was asked to login. My email and password were not accepted. I attempted to reset my password several times, but I never received the email to do this. I even tried to login from a PC. When I emailed customer service, I included an outline of the steps I took. What did they do? They told me to do all those same steps as if they hadn’t read my email. Talk about not listening to your customers. What a waste of time. Many of the reviews on here are good- just wait and see. I will call them, but after reading some of the other reviews, I don’t expect to receive good or competent customer service.
No explanation for deactivated account, NO RESOLUTION!
I went to log in to the app today and was told my account had been deactivated. I then called the customer support number in the app and they could give me no explanation as to why I could not access my account, no information as to what amount of money was left on my virtual gift card when my account was deactivated, and also no information as to when I would be refunded the remaining amount of money that was on my card when my account got deactivated.
What kind of customer support are you supposed to be when you have no remedy for this apparently wide-spread issue except to create a new account and hope for you money back?! What’s even the point of the app at all if something this simple can’t be easily fixed by calling the customer service number you provide to us?!
Needless to say, I have already deleted the app. It’s extremely frustrating as I loved the deals and ability to order ahead, but my account getting deactivated for no reason at all and customer service having no way to get it back up is beyond annoying. The app was basically the only reason I was going to Sonic restaurants so often lately, and now I won’t go nearly as much.
I suggest Sonic fix this issue quick, or I’m sure more customers will be just as frustrated as I am right now.
It’s all good until it isn’t!
I loved the idea of ordering on the app and being able to pull in, pay, and have your order brought out. A little over a month ago there was a glitch with the app. I ordered before I arrived and during the order I had to reload because my balance was low. As I pulled into Sonic to select witch bay I was in it reloaded again! My total was $4.10, the first reload was $10 but they only took $4.01 off; then it reloaded for another $10 taking the remaining .09 of the total. So me know technology, I thought, it would either add the extra $10 to the sonic app or it wouldn’t post from my debit card. After 5 days the second reload for $10 posted but the balance did not reflect that in the sonic app. I sent a message through the app support team. They instructed me to contact the location for my refund. The located advised they had no knowledge of this type of technology and to call home office. I have called, emailed, called, emailed, called, called, called, called and called! Only for them to email me that my issue can not be resolved. I only wanted them to add the freakin $10 to the app since I’m doing business with them anyway and I understand how technology can fail
Us. I have receipts, bank statements and screenshots of transactions to support my complaint!! This is not acceptable!
- Sonic Industries Services, Inc.
- 104.3 MB
- Food & Drink
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- ©2019 AMERICA’S DRIVE-IN BRAND PROPERTIES LLC
With Family Sharing set up, up to six family members can use this app.