Sonos 4+

When the app works, it’s the same as the previous version. When it doesn’t and speakers disappear mid listening session or suddenly you are
“Unable to Connect,” it’s infuriating. God forbid you want to switch stations or songs... you’ll undo anything you fixed the previous day.
There can literally be sound coming out of a speaker and the app will be unable to see it. The issues are resolvable (you basically end up re-adding the speaker... sometimes 3-4 times), but it can take minutes to up to 30 minutes depending on the situation-it was a 20-minute fix session that prompted me to finally review. That wouldn’t be so bad, but it happens EVERY SINGLE DAY. Only the days that I only listened to one thing on one speaker have I NOT had an issue I had to fix. I don’t buy the user-error arguments here. I never had issues like this with the previous app/firmware, and my WiFi config is exactly the same. If there’s a universal cause that is my fault, great, tell me what it is, and I’ll fix it.
This app was not ready for prime time. The number one development rule in every software company I’ve worked for is you can’t break your existing customers. I love SONOS, but I feel like I’m driving a Ferrari with two flat tires at the moment.

I generally like the SONOS system and the ability to play same or different music. Sound quality is good but system is expensive. It works great with Apple airplay. But the app is worthless except for setting up the system. Fortunately, unlike others I lost no hardware functionality in upgrading the app. While the app can finally sort of handle large playlists, it takes so long and crashes so often it is pointless. Even small playlists take a long time to load, much longer than the “old” app does. I have the new app on my phone and old app on iPad and have compared performance. I see a lot of lost functionality with no improvements. I can find no way to edit the queue, there is no way to show a list of “stations”, there is no sleep timer. Adding sources as a separate entry from services might be good for some people but not for me. Albums and songs are gone. I never used songs but like albums. The biggest loss to me was removing “playlists” which could even be created using the app. Be aware that when you update the app it will change the default service to SONOS radio. I am always amazed at how app updates are so often not user friendly or lose functionality. Is no user input or testing done. Because of the problem handling large playlists I seldom used the app. With the losses, I see no use for the app except for setting up the system. I will continue to just use airplay.

This is one of the worst apps I’ve ever had the displeasure of using. It’s unfortunate that Sonos, more than Apple ever did, holds you hostage to their ecosystem if you want to use their product. I enjoy their speakers quite a bit; however, this app makes the listening experience incredibly frustrating. It constantly disconnects and forgets where your system is, cuts out intermittently, and the interface is extremely clunky and time-consuming. For instance, while using Audible in the app, there is no search bar, which means you have to scroll through your entire library to find the book you want. Same goes for Pocket Casts. I scroll through dozens and dozens of podcasts to find what I’m looking for. Yes, there is a very hit or miss search bar for your connected apps collectively, but it just seems lazy not to have such a basic feature for individual apps. I don’t understand how anybody could rate this above a couple of stars at most. I know some people will say the alternative is to simply use airplay, but that never seems to connect well either. Recently, Sonos has been advertising a forum for listeners to give feedback on their new speaker line, which they seem to have put much time and energy in to. If only they would do the same for their garbage app, we might get something better.

*update re: newest version
I really thought this app couldn’t get any worse, but sure enough, it did with the new version. There’s even less functionality now.