Sonos 4+

I see the hate and love relationship here. The transition between the old and new app definitely messed some people up but not for me. I don’t know how people’s speakers were lost during the transition, but I can only think of it being a WiFi issue or user error. As a person who works in people’s homes, I can say most of the tech issues are because they don’t know what they’re doing. I mean, it could be the app but I’m just saying.

I wasn’t able to update to the Gen 2 app because I was still using a ZP80. I had no idea. At first, I thought my whole entire system couldn’t be updated because Sonos called all my equipment old. This made me angry, knowing all my Sonos from barely a year ago is on a decline. Then I noticed that I was able to check the “compatible” equipment, to which is told me my very old connect was the thing holding me back. I removed it and now all my Sonos is under the new app. No issues with the app or speakers of course.

I guess what I’m saying here is Sonos poor communication and stating “anything before May 2020” is considered gen 1 is not only inaccurate it makes people think all the wrong things. ALL my Sonos works with the new app, old and new, just not my Sonos Connect from 2015. It still works with the old app, however. Sonos needs to rectify this with their consumers.

When the app works, it’s the same as the previous version. When it doesn’t and speakers disappear mid listening session or suddenly you are
“Unable to Connect,” it’s infuriating. God forbid you want to switch stations or songs... you’ll undo anything you fixed the previous day.
There can literally be sound coming out of a speaker and the app will be unable to see it. The issues are resolvable (you basically end up re-adding the speaker... sometimes 3-4 times), but it can take minutes to up to 30 minutes depending on the situation-it was a 20-minute fix session that prompted me to finally review. That wouldn’t be so bad, but it happens EVERY SINGLE DAY. Only the days that I only listened to one thing on one speaker have I NOT had an issue I had to fix. I don’t buy the user-error arguments here. I never had issues like this with the previous app/firmware, and my WiFi config is exactly the same. If there’s a universal cause that is my fault, great, tell me what it is, and I’ll fix it.
This app was not ready for prime time. The number one development rule in every software company I’ve worked for is you can’t break your existing customers. I love SONOS, but I feel like I’m driving a Ferrari with two flat tires at the moment.

Too bad Sonos has to have an app(like everything else!) like we need more apps? Ugh! Anyway, the app is terrible. I just got my beam. My first sound bar recommended by my brother. The beam, great! Can’t say enough about it! The app? Terrible! I’ve only had it a few hours and the app has disconnected itself from the beam already four to five times! It does this every time I close out the app totally. I don’t need an app on constantly in the background! 🙄 Sheesh!! Plus don’t set your pair your remote (at least from dish) up with it. Otherwise you can’t turn the tv off n on!!?? Setting it back up, takes several steps! This is ridiculous! I mean, really, Sonos? This is the best you can do? Plus, Sonos wants access, if you add your music services to take away or change as they please? WTH?!! And what happened to trueplay? I know others are complaining online, there has been no news on that. I got two recommendations for the beam. My brother and a tech. But they forgot to mention the app issues!! So right now, I’m still on the fence about keeping this expensive (yet cheaper version of the arc) just because of a stupid, clunky app! This app, keeps getting less stars from me all in one day! Get it together Sonos! I’m using this on new iPad Air 4 if that matters. Not that they read reviews apparently. Since I see no reviewers have gotten a response yet! Enough said!