Sonos 4+

When the app works, it’s the same as the previous version. When it doesn’t and speakers disappear mid listening session or suddenly you are
“Unable to Connect,” it’s infuriating. God forbid you want to switch stations or songs... you’ll undo anything you fixed the previous day.
There can literally be sound coming out of a speaker and the app will be unable to see it. The issues are resolvable (you basically end up re-adding the speaker... sometimes 3-4 times), but it can take minutes to up to 30 minutes depending on the situation-it was a 20-minute fix session that prompted me to finally review. That wouldn’t be so bad, but it happens EVERY SINGLE DAY. Only the days that I only listened to one thing on one speaker have I NOT had an issue I had to fix. I don’t buy the user-error arguments here. I never had issues like this with the previous app/firmware, and my WiFi config is exactly the same. If there’s a universal cause that is my fault, great, tell me what it is, and I’ll fix it.
This app was not ready for prime time. The number one development rule in every software company I’ve worked for is you can’t break your existing customers. I love SONOS, but I feel like I’m driving a Ferrari with two flat tires at the moment.

This is one of the worst apps I’ve ever had the displeasure of using. It’s unfortunate that Sonos, more than Apple ever did, holds you hostage to their ecosystem if you want to use their product. I enjoy their speakers quite a bit; however, this app makes the listening experience incredibly frustrating. It constantly disconnects and forgets where your system is, cuts out intermittently, and the interface is extremely clunky and time-consuming. For instance, while using Audible in the app, there is no search bar, which means you have to scroll through your entire library to find the book you want. Same goes for Pocket Casts. I scroll through dozens and dozens of podcasts to find what I’m looking for. Yes, there is a very hit or miss search bar for your connected apps collectively, but it just seems lazy not to have such a basic feature for individual apps. I don’t understand how anybody could rate this above a couple of stars at most. I know some people will say the alternative is to simply use airplay, but that never seems to connect well either. Recently, Sonos has been advertising a forum for listeners to give feedback on their new speaker line, which they seem to have put much time and energy in to. If only they would do the same for their garbage app, we might get something better.

*update re: newest version
I really thought this app couldn’t get any worse, but sure enough, it did with the new version. There’s even less functionality now.

I have loyally purchased Sonos products for the last 10 years. I have over 20 Sonos speakers. I would not recommend buying Sonos at this point because they are updating their app in ways that make it so you can no longer use your speakers or services in the same way. Within the last year I just had to repurchase multiple speakers that had nothing wrong with them because Sonos updated their app and no longer supported the speakers. Now with the newest update Sonos took away the ability for me to listen to my own music library in the app. Which is what they advertised as a function and convinced people to buy theses systems for during the last 10 years. This app update inherently changes the function and use of these speakers.

Even if you want to purchase Sonos speakers for streaming music I would caution you against it because in a year when they decide to “update” the app they may take away a feature you bought the speakers for in the first place.

The last 2 years of Sonos decisions has made this customer change from a very loyal customer who recommended the product to everyone to one that will do whatever she can to warn people about the issues of this company. The speakers themselves are great and not the issue, but the obviously lack of client relations and the ability to completely change the function of a product their customers purchase is not worth the cost.