Sony | Headphones Connect 4+

With a 1000XM2, I’ve had no big problems with the app. The interface is nice looking and easy to navigate, and I’ve encountered no crashing or bugs with the interface when it connects to my headphones.
However, I do have problems with the app failing to connect with my headphones all the time; sometimes it freezes on the connect screen, but restarting the app solves it 99% of the time. Although one time it didn’t connect even after a restart, turning the headphones off/on did solve this.
A problem I have with the app is that it has to connect every time you go go back to it, which is a 5 second process that is frustrating to sit through when you’re constantly going back to the app to adjust an EQ. This is slightly more frustrating when it not-uncommonly freezes on the connect screen and I have to restart the app. It would be great if the app stayed connected in the background for just a minute after you switch away from it.
The EQ function of the app is wonderful, but you are limited to six frequency sliders to adjust. If an update were to add more frequency sliders (maybe up to ten instead of six), it would make this app perfect.

Update, Mar 31, 2020: I’m angry that Sony was the cause of my WF-1000XM3 constantly changing volumes, but I’m glad they finally fixed it. Took them the better part of a year. Really unprofessional.

Update: The new update makes it so that if you have one earphone set to use Alexa, when you take just that earphone out it completely disconnects both of them and you can never listen with just one. This is really frustrating because I like using Alexa but I also need to be able to only listen with one earphone frequently. Sony’s very poor support of these expensive earphones is degrading and disconcerting.

Original:
The support for the new WF-1000MX3 earphones has been bizarre. There’s apparently been a bug with the Google Assistant integration that Sony has been alternately releasing patches for and blaming Apple for.

However, the patches meant to address this issue have apparently introduced new stability and unreliability issues with my brand new, very expensive WF-1000MX3s. Sound skips a little, and often (1-10 times a day), this app either refuses to connect to them, or the settings don’t ‘take.’

This is an unbelievable failure from Sony. It really just seems like they don’t know what they’re doing at a fundamental level. I’m still within the returned period for these and am considering returning them and getting the new AirPod Pros, even though those have awful batteries and will undoubtedly sound worse.

Fix this, Sony.

I have had my Sony headphones for awhile. They were as easy to connect via bluetooth as any other device. But lately, it has gotten harder and much worse. What has changed? The number of devices around our house that use bluetooth. The app is completely useless because while settings shows the headphones are connected, the app does not say to WHICH bluetooth device. Is it the speakers? Is it the treadmill? Is it my iPad? Even from a room farthest away, doors closed to rooms with bluetooth devices, the headphones connect to something, just not my iPhone two inches away. While I credit the strength of connecting to an unknown bluetooth farther away than the one in front of it, or even to the last bluetooth connected a day or so ago; it is annoying and frustrating not to know which device(s) I should turn off just so I can use the headphones. Turning off every single bluetooth except for my iPhone is not practical. While the headphones work great, Sony did not include in the accompanying app, a means for me to know with WHAT bluetooth device the headphones are connected. I don’t have time to run around the house turning off bluetooth devices. I need to look for headphones or an app that stops this digital whackamole and still gives me quality sound or noise cancellation from my headphones.