Sony | Hearing Control 4+

I am 33 and set these up for my 84 year old grandmother. I was impressed with the initial setup however the app has several major flaws in my opinion. 1) Sony asks you to turn off Bluetooth during initial setup, but how do you reconnect the hearing aids to the app for changes after leaving the app? I do not live with my grandmother and upon returning to her house days later, the app did not reconnect to the hearing aids, even after removing and reinserting the batteries. We had to complete the initial setup again to reconfigure. 2) After choosing the “Loudness” with the red and blue bars, Sony presents “Volume.” How is Volume different than Loudness? Very confusing to go from red and blue bars to the Volume Bar. We left Loudness on 7 (1 level down from 8 default) and then on the next screen Volume was back to 8. While we like the small form factor going to look at the Bose hearing aids to see if their software is better. Sony please improve your app.

App for Sony CRE-C20 Hearing Aids is lacking adjustments. Sony for as long as you have been in the sound business it is disappointing that you actually are proud of this application. I love my new Sony CRE-C20 hearing aids but your app needs help!
You should be embarrassed enough to want to fix this basic application. You made the hearing aids better now fix this problem with your application. So that we can adjust our hearing aids accordingly not just this basic B.S. that you provided!
Seriously Sony you have the means and the technology to really make a difference. So like Nike says “Just Do It”
The 3 star rating is solely because of your current application.

So far not so good. The app is terrible at connecting to the aids, I have had to do the hearing test on the left ear 8 times now just to find out it won’t connect to the right ear. Why can’t I just select to update the right ear without doing the left ear first? It is absolutely ridiculous that we have to reset our custom settings (volume, sound balance, directional hearing) every time we charge the CRE-E10 hearing aids. It takes time to get them dialed in exactly how I want them. Then I have to try to recreate all of the situations that caused me to make the adjustments in the first place just to get them back the way I like or try to remember what I had these set to before. The first time I used these it took a few hours to get them right and didn’t realize the settings wouldn’t be saved when I went to use them the next day. What a disappointment. Why aren’t these settings saved!?