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Description

Safe, spa-quality wellness and personal care services delivered to you, on your schedule –– at home, at the office, or on the go.

Soothe is the largest and most trusted on-demand wellness platform in the world. The Soothe app connects you with top wellness professionals in your area, any day of the week, from 8AM to 10PM or Midnight (varies by market). Providers on the Soothe platform are licensed, certified, and highly-skilled massage therapists, estheticians, and cosmetologists who can offer:

• Relaxing Swedish, Deep Tissue, and Sports Massage
• Chair massage (at home or in office)
• Percussive Therapy
• Haircuts & styling
• Skin care, including in-home facials
• Spray tanning...and more


ON YOUR SCHEDULE
Simply choose the type of service you want, the time and place you want the specialist to arrive, and Soothe’s platform will match you with the highest-rated specialist in your area who meets your criteria. Whether you’re looking for a facial to look more youthful or a 5-star full-body massage, Soothe has you covered from head to toe!


COMMITMENT TO YOUR SAFETY
In addition to fewer touchpoints involved than visiting brick and mortar spas, all providers in Soothe’s network are trained in Soothe Safe™ protocols, a program that further enhances Soothe’s strict guidelines for hygiene and cleanliness. Recharge and relax in the comfort of your own space knowing that providers on the Soothe network are trained to help keep you and your household safe.


A NETWORK OF PROFESSIONALS & PRODUCTS YOU CAN TRUST
With its award-winning Trust & Safety team, Soothe only accepts the most experienced, skilled, and background-checked wellness providers onto its platform. All providers in the Soothe Network are licensed/certified and insured, and are continuously monitored to ensure the highest quality standards are met. They’ve had extensive experience and often possess multiple, specialized certifications.

And Soothe only partners industry leaders in the wellness and self-care space: from Therabody, Hydropeptide, PCA, and Skin Care Authority, and Dermologica.


GET EVEN MORE WITH AN OPTIONAL MEMBERSHIP
Soothe’s optional membership plan, Soothe Plus, allows you to book unlimited discounted services and make massage part of a health and wellness routine. Various plans and packages are available to meet your needs. Download the app for more details.


BE AT YOUR BEST
Taking time to take care of yourself has never been more important, and at Soothe our commitment is to make self-care easy and accessible — all in the comfort of your own space.

What’s New

Version 5.2.3

We’re excited to launch our biggest app launch and expansion to-date. In addition to massage, Soothe now includes skincare, hair, and beauty services for the full wellness experience! This update includes:

• 10 new services/options
• An improved booking experience
• The ability to book multiple services at once for yourself or multiple people
• The ability to book appointments for others
• The ability to change options when rebooking with a preferred provider

...and lots of little bugs squashed.

Ratings and Reviews

4.7 out of 5
10.2K Ratings

10.2K Ratings

gditila ,

An exceptional experience for all!

We are four ladies that get together once a year. We usually book massages in town at a salon. This year we booked with Soothe for massages in our rental cabin. The booking process was fairly easy with very good communication from Soothe to book what we wanted (2 masseuses, four 90 minute massages). Due to a limited number of contracted providers in the So Lake Tahoe area, one masseuse signed up for all 4 massages. I was assured that Jamie B was up for the challenge. And she most definitely was! She was charming, interesting, friendly and amazingly strong with no decrease in length or quality of massages despite the 7+ hours she worked (with less than 10 minutes of ‘down/personal time’ between massages). She’d driven 2 hours to reach us and had a return drive of equal length yet was as cheerful and energetic when she left as when she arrived. If Jamie B isn’t the face of ‘Soothe’, she certainly should be! We definitely recommend Soothe and will book again! Thank you Soothe and Jamie B!

Nitaaa17 ,

Terrible Customer Support

I used Soothe a few years ago and really enjoyed it. Then a couple of months ago I decided to return. I saw they had a subscription and I was excited to try it out. I had a credit from my previous use of the app. When I joined the subscription my credit didn’t apply. I went to their customer support chat and asked why it wasn’t applied. The customer service rep gave me a confusing answer but said it would be applied next month. I asked if he could clarify because I didn’t understand why it wouldn’t be applied in the first purchase and his answer was “I already told you why.” I was shocked!!! I asked if he could have someone call me to better explain and he said NO! The next month comes around and the credit was still not used. Again I contact customer support to ask them to use the credit. They told me they couldn’t give me the credit because they already charged me. I asked them for a refund and they said no. They told me my option was upgrade the massage I chose and apply my credit that way or IT WOULD BE USED NEXT MONTH (just like they said last month). I told them I wanted a refund and the customer service rep said that they would have a supervisor contact me in 24-48 hours. No one ever called me. What a surprise.

Terrible and rude customer service. I would not recommend because the moment you run into an issue you’re out of your money and they refuse to cooperate and/or try to resolve your issue.

Developer Response ,

Hello Nitaaa17! Thank you for your feedback and I am sorry to hear about your most recent experience with us. I would like to look into this a bit further for you. Please feel free to email me at oscar@soothe.com with your account details so I may review. Thank you.

Just Your Usual Reviewer ,

Does Soothe even HAVE therapists?

Twice I've tried to use this app to book an appointment. The first time, I tried short notice of just a few hours but was disappointed (although understanding) when nobody was available. The second time, I tried to book ahead of time and the app never found a therapist to fulfill my request. At these prices you would think they'd have someone ready to go, but both times Soothe completely failed me. I downloaded the Zeel app and had a confirmed appointment for the same timeframe Soothe failed at within minutes of signing up -- something Soothe couldn't do given hours or days of advance notice. If Soothe fails you like it did me, there are alternatives that work!

They've now replied to this review to ask me to email their generic support contact. Nothing substantial in their post, just a weak attempt to make it seem like they're pretending to listen. As Soothe has wasted hours of my time already, I don't think I'll be indulging them in a runaround support conversation.

Soothe: own up to the fact that your service is not reliable, be more transparent about what actions you take to improve things, and maybe some of these discouraged customers will come back. As for me, I found a service that works, so I'll be paying them instead.

Developer Response ,

We are so sorry to hear about your experience. Please reach out to us directly at support@soothe.com at your earliest convenience to address your concerns.

App Privacy

The developer, Soothe LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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