SOUFEEL - Personalized Gifts 9+

Don’t order from here if you really want something

Ok so I heard that you can buy good phone cases and necklaces on here so I ordered my mom and grandma both a necklace and a phone case so my total was over 63 and I am just like maybe it’s taking time because of the virus and the shipping so I still haven’t got anything and then on top of that I tried to contact them and there’s no one to answer there’s no number to even call so all you can do is send a message and once you do that nobody gets back to you about it so there for I’m really getting impatient with this whole thing and there’s not even a way you can try to get your money back and now I have to try and find out some other way to get my money so no I don’t recommend buying anything from here and I give them not stars because of this but for me to post this I have to give them some type of star

Bad customer service

Soufeel ripped me off. First, I never got a confirmation for my order and I never got a receipt, so I did not see that there was a spelling error on my order. I DID receive an email about how did I feel about my order so they obviously had my email address. Then, I contacted customer support and it took a while for them to respond to my question about my shipping order receipt and confirmation, which they said they could not find. Then, how did you have my email address to ask up follow up questions?!? I was also not able to exchange the item because it was personalized. While it is their on their return policy, I am upset I was never given an order confirmation about the gift so I would have seen there was a spelling error and I would have canceled the order before it was made. I feel ripped off and upset at how long it took customer service to respond. On top of that, my order arrived three business days AFTER it was supposed to arrive. So technically, it was five days late and I was not able to give my gift to my partner on our anniversary.

Added: The developer response is also not helpful. They told me they couldn’t find my order number yet again and when I finally gave them my exact order yet AGAIN, they told me that they would not be able to help me because it was personalized. I did the same thing twice because of the developer response. They are trying to look active in the reviews, but it is just another example of how they will not help.

Developer Response ,

I'm terribly sorry for the problem but we couldn't find your order number by your name.Could you send your email or the order number to our CS team at cs@soufeel.com?So we will check and get back to you ASAP.

Worst app

I ordered a set of personalized guitar picks and a case on 12/07, and it was supposed to be a Christmas gift for my boyfriend. They said the personalized picks take 2 days to be ready and then 5-8 days for shipping so it would be here around 12/17, and I would get the picks on time. About the case, they said they didn’t have it on stock at the moment but they would get it on 12/12, because it’s not a personalized item I would only have to wait for the 5-8 days, it would be here by the 20th and still on time for Christmas.
One day after I placed the order I got an email that the case would actually be on stock only on the 22nd, so I asked them to cancel my order because it was supposed to be a Christmas gift. They canceled the case but said that there would be a fee if I wanted to cancel the personalized item since they already started working on it, which is completely fair. So I canceled the case but kept the picks, since I would still get it in time for Christmas. I literally just got the picks yesterday, January 11th. The order was supposed to be here in 10 days and it took them over a month, I didn’t have the chance to give the gift on time and honestly the quality of the pictures on the picks are awful. Never getting anything from them again and would never recommend it!

Developer Response ,

Hello, for the personalized jewelry, it usually takes 5-7 business days(some need 7-8 business days)extra to
make them by hand. The weekend does not include.And after it takes 2-3 working days to pass the quality control, and the delivery time will depend on your location and shipping method you selected. If you have other question, could you please send us an email at cs@soufeel.com about your Problem? Thank you for your cooperation!