SOUNDWEAR 4+

Works great when it works. But it keep disconnecting from my ear pieces.

VERY frustrating

I followed the instructions to load the app and get the hearing amplifiers to pair with Bluetooth on my iPhone 7. The iPhone did not pick up the hearing devices. The app for the hearing devices downloaded to my phone does not pick up the devices yet the devices pick up all sounds around me and all sound coming through my iPhone at the same time. The hearing amplifiers have taken over my iPhone and the only solution the manual states is to turn off the hearing amplifiers. No problem, but the hearing amplifiers don’t have an on/off switch. They are wireless and connect to 2 metal heads in the charging case. There is no way to shut them off to reset them. When I tried to pair them to my phone they were right next to it. I tried their customer service and was directed to a talk by text customer service system and per the system requested a call and that was an hour ago. Hopefully their customer service calls in a reasonable period of time (an hour is generally too long for me) so odds are I am going to return this product.

I have had the hearing aid and the app for a while now and was pretty happy with the whole affair. My friend’s $7,000 hearing aids don’t seem to work any better than mine at $400. I have mild hearing loss in the upper ranges. This latest change to the software took me a few minutes to get comfortable with, but the hearing aid seems to work even better for me. The gui remains pretty easy to use. I had been keeping the hearing aid volume at 50-60% and now it’s at 30%. I went to change the volume on the tv and noticed that I had the tv volume down quite a bit from where I had previously kept it. My wife actually asked that it be turned up just a bit. That’s a role reversal. This app update really has some very tangible improvements. Thanks folks, you did a great job.