SouthState Mobile 4+

Only one slight flaw for a perfect app

The only issue I have and suggestion for this app I have is: there’s never any notice ahead for any maintenance for when the app or the webpage will be down. If they would give us an e-mail or text or even an inbox message in the app, say a day or two before scheduled maintenance or maybe even 12 hours before. That way users would know if they’d be able to access their account information or not at the time.

I know with me being a independent contractor and traveling a lot for work and sometimes for fun. It’s very convenient for me to have access 24/7 to my banking stuff. The rare occasions I have logged in maybe only three times out of using the app since 2017, have I experienced being kicked out of the app due a scheduled maintenance that was set for the time I happened to log on and couldn’t figure out why. So if you can add notifications for system maintenance or for down time a head of time when applicable, it make it a bit easier. I also love how I can deposit checks electronically.

The app is well organized, easy to use. As well is really great having the chat with agent, chat box. As well as some useful tools and tips I never knew was offered on here. Keep up the great work.

Developer Response ,

Thank you for this feedback on app maintenance notifications!

Messages about failed attempts on Account

Attention South State Bank Thank you for the notifications. My Son-in-law Donald L. Schroeder was setting me up on my cell phone to be able to check & balance my South State Bank Checking Account. Since he and my daughter Sarah A. Schroeder (who is also authorized on both my Checking & Savings Accounts) both bank at South State, too, and since they help me with ALL of my business, they told me it would be much easier and safer than using my very old computer. Being 79 years old all technology is extremely difficult!!! They were right!!! It is easier and from your informative messages I just discovered, I totally agree with them that it’s much safer!!! Thank you again for taking such great care of me! Sincerely, Sircy R. Maxwell

Date and time

Only been using the app for a few minutes so I can’t say much but there are a few things that I picked up on immediately. Number one, the layout and design isn’t great compared to the centerstate app. The centerstate app had everything you needed in one spot so it was very convenient and easy to navigate. This app is still pretty easy to navigate I guess but I can’t understand why they wouldn’t stick to the simple layout that they had before instead of complicating things. Also, it’s ugly. Looks cluttered and not as organized as the centerstate app was. But that isn’t a huge issue for me.

What IS a huge issue is the lack of date and time on transactions. I’m hoping that this is just some type of glitch or one of the kinks theyll have to work out since the app is new?? Because I know d*mn well they couldn’t have possibly thought that getting rid of the ability to see the date and time of a transaction was a good idea. No one in their right mind would take that feature away. It’s important for obvious reasons that we get to see when exactly our money is coming in and going out. I REALLY hope this is fixed soon.

Developer Response ,

We appreciate your review and feedback. We will share this information about the transactions with our team.