Description

Well hello there! Good news, our schedule is open thru Ap 24, 2022. On Dec 8 we plan to extend to Jun 4, 2022. This date is subject to change. Check back frequently!

Thank you for choosing Southwest Airlines for your travel. We are excited to have you as our Customer and we are ecstatic that you are choosing to use our app.

Your Southwest travel and app experience includes:
* More than 100 destinations throughout North America, Central America, and the Caribbean—even Hawaii
* No fees to change(1) or cancel(2)
* Bags fly free(3). When you fly with us, your first and second checked bags fly free.
* Inflight Entertainment. Free movies, free TV, and free texting.(4) Yep, you read that right.

Special Notes
(1) If you need to change an upcoming flight itinerary, you’ll only pay the cost in fare difference.
(2) Failure to cancel a reservation at least 10 minutes prior to departure may result in forfeited Travel Funds.
(3) First and second checked bags. Size and weight limits apply.
(4) Available only on WiFi-enabled aircraft. Limited-time offer. Where available

~~Book and manage your trip. Quickly. Easily.~~
Book a ticket quickly and easily. Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®, reserve a car, or make a hotel reservation. Easily make minor corrections to a passenger first or middle name. Add special service requests for airport assistance.

~~Find your Upcoming Trips~~
Add your Rapid Rewards® number to your upcoming trips and log-in to see every trip associated to your account. Stay logged in and your future bookings will automatically have your account number applied.

~~Airport Pickup and Drop-off with Lyft®~~
Thanks to our partnership with Lyft®, you can use the app to help you request a ride! You’ll know key information like estimated time of arrival and estimated price before booking.

~~Earn Rewards when you Travel~~
Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights! With unlimited reward seats, no blackout dates, and points that don’t expire, you’ll be planning your next getaway in no time. All Rapid Rewards® rules and regulations apply

~~Easy Login with Face ID® & Touch ID®~~
Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards.

~~Boarding Passes for up to 8 Passengers~~
Get mobile boarding passes for all passengers on your trip 24 hours in advance.. Don’t forget to add your Mobile Boarding Passes to Apple Wallet!

~~Book with Apple Pay® & More~~
Apple Pay® is available in addition to PayPal®, PayPal Credit®, and Credit/Debit Cards.

~~Book & Change Flights using Travel Funds~~
You can use Travel Funds, Southwest LUV Vouchers, and Gift Cards when booking or changing your flight in the app.

~~Find your Unused Travel Funds~~
Your unused Southwest® Travel Funds show up automatically when you tap ‘View Funds’ within ‘My Account.’ Ensure your Rapid Rewards number is present on your reservation prior to a change or cancel to have your funds associated to your account.

~~Quick access to Inflight Entertainment & Internet~~
Use the app to easily access our Inflight Entertainment Portal(1) where you can watch free live TV(2), listen to free music from iHeartRadio(2), access free on-demand TV episodes, and view free movies.

(1) Available only on WiFi-enabled aircraft. Limited time offer. Where available. (2) Due to licensing restrictions, on WiFi-enabled international flights free live TV and iHeartRadio may not be available for the full duration of flight.

~~Get your Questions Answered in the Help Center, Live Chat, or E-Mail Us~~
Look for the Help Center to search and get your questions answered. Need more help? Contact our hospitable Customer Representatives by scrolling down to Contact Us in the navigation drawer and then tap on “Chat.” Send us an e-mail by looking for the E-mail option

What’s New

Version 8.11.1

We've made improvements and fixed bugs for a smoother ride.

Ratings and Reviews

4.8 out of 5
4.7M Ratings

4.7M Ratings

Frog2019 ,

❤️

I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️

LarryB aka Troub ,

No need to call “Customer Support” for this need.

Needed to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed.

However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded.

In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!!

Mama of Leleondakeys ,

Dr Sue E Pressman

SWA is always my first airline of choice. The customer service is the highest, in my opinion, in the airline industry. I once lost my wallet on the flight. Not only did they find it and contact me, but it was sent to the headquarters and mailed back to me with everything in tact!!! Including all the money!! Southwest Rocks!!! Please; never go out of business!!! In contrast, I once left my beautiful leather jacket on a Delta flight. The plane was still at the gate and when I realized, almost immediately, that I had left the jacket in the overhead bin, I reported it to the gate attendant. I got no help and never got the jacket back. One other time with Delta, I had to check my bag at the gate because the overhead bins were full. That had valuable personal items in the bag. The bag was stollen, no ID put into the computer and I never got it back. For at least 5 years I have put Delta airlines out of business, in my mind. Again...Southwest is the B E S T!!! Every other airline and many other industries can learn a lot by paying attention to the SWA business model.
Dr. Sue Pressman
Licensed Professional Counselor
Certified Career Counselor
Board Certified Coach

App Privacy

The developer, Southwest Airlines Co., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Financial Info
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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