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*Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1 Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight. 2 To view movies and select on-demand TV content, download the Southwest app from the App Store before your flight.
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Airport Pickup and Drop-off
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Ratings and ReviewsSee All
Don’t feel bad you learn from experience!
I flew a competitor because of a straight through flight. It started off with the better seats for $45. I chose the ones behind for $15, but every time I hit submit, it took me back to pick your seats. The price went up ever time, after approximately 4 or 5 times the cost was out rages, so I thought I’d take my luck and get what I got. Instead of being behind the more expensive seats I was so lucky they assigned me the seats in front, the more expensive ones! IDK why maybe because I had two children traveling with me, but I sure was lucky! I flew this airline back because I prefer it and I still didn’t pay for my seats and was able to bring 2 bags for free. Although I lost a lot of money with the other airline ( I got a small credit to be used by Sept, but I still flew straight through, and actually had great flight attendants where as I saw their competitor’s when I got on and when I deplaned. I have a weak immune system and was so great full for Southwest! We both learned from our mistakes, now we won’t make them again! I was happy to see you still gave them a 5 star rai! I was traveling with two minors so maybe we were all put together for this reason, but I haven’t a clue sorry!
Great airline but improvements needed
Southwest is my favorite airline but I do have a complaint about my last trip from Boston to New Orleans with a connecting fight at Midway. The
Plane landed at Midway on time but there was no gate available so we sat on the runway for awhile before being sent to a makeshift gate with no lounge area as far away as possible from my connecting flight which several other passengers were also booked on. In the past when there were delays and long distances between gates the flight crew always allowed connecting passengers off first. I was seated in the back so it took a long time to get off. I am in my 70’s with knee arthritis and cannot run. All signs on the long walk indicated my next flight was on time so I tried to run which is near impossible for me. When I finally got to gate no one was in line to board and it was just 5 minutes to departure. I thought I missed the flight only to find out it was delayed for more than 30 minutes. Signage had not been updated to alert me on the way.
Had I been in my 20’s running to the gate would not have been a problem but a little care and planning by your crews could have helped.
Please let connecting passengers of the plane first!
Developer Response ,
We’d like to know more about this. If possible can you contact our Customer Relations department who handles Past Travel questions by calling 1-855-234-4654 Monday thru Friday from 7am-6pm CDT. You can also send your comments here https://www.southwest.com/contact-us/contact-us.html?ref=LinkMobileWeb&src=AppStoreFeedback
I’m not a frequent flyer, I probably use an airline 2 or 3 times a year on vacations with my family. We usually fly on one of the major airlines, Southwest has always been the best. They are right there to help if you need any assistance. They have a real smile on their faces and it just seems to be a relaxing flight to your destination. Some of the other airlines have been alright as well , Jet Blue and Delta would be the only others that I would consider. You ask why not American Airlines, well it’s something I witnessed. The head flight attendant telling the passengers that they couldn’t show any respect to a deceased soldier that had lost his life in Afghanistan fighting his country and our country. His wife was there with some honor guards. We were told not to sing god bless America in honor of this soldier because it would be disrespectful to any of the passengers who were not US citizens and it was against American Airlines company policy. I will never ever consider flying with them again. I’d rather walk to my destination instead. I fly with airlines that prioritize with the citizens of their country. And to any of the passengers that this might have effected, that’s to bad. We honor our Heroes in America.
- Southwest Airlines
- 134.6 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
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