Southwest has had no compassion when it come to there customers they don’t allow u to make payment arrangements that fit your needs we live in a state that is raising the rent for renters and they have also raised the gas prices as if we can really afford these prices without having 2 jobs and really messing up are mental state. I believe Las Vegas is the fall state they would rather see more homeless people that they are not helping at all and make more people be homeless at the same time something need to give look out for the people help us so we are able to pay are bills… #aworkingwomanthatisstrugglingtopaywith no assistancefeomthegoverment is sad because they feel I make to much money but if my rent is 2000 lights 400 gas 360 and water 140 and bringing in only 2800 I am actually I. The negative and because your government assistance say I make to much money I don’t qualify for nothing that not fair where is they really coming with these figures I need answers

I’m always amazed that people will berate companies about their bills or rate increases or complaining about customer service calls or anything other than RATING THE APP. I love this app. It provides me with the information I need. Mostly bills, due dates and usage. I never pay bills through an app. I pay through my bank. Every bank provides the opportunity to set up a’bill paying’ feature. Also, SW Gas offers a balanced billing option. I set up repeating monthly payments through the bank’s bill payer feature. Corporate apps may offer the ability to pay through them. Is it worth the aggravation? Got a bank? Of course you do. Every bank app is really pretty easy to use. Pay through the bank app or the bank online. I get tired of all the whining.

Their meter was broken for 3 months and tells me that i had to pay an outrageous amount for usage that i didnt even use.The rep said that they compared it to last years usage. But i barely moved in 7 months ago. And they are charging me for usage that i never used. I have a small 2+1 house with electric heaters in each room.Totally ridiculous.They should at least go off the current weekly usage and then multiply by 4 weeks to get their payment. At least that would be somewhat fair.I disputed this, but did no good. Southwest gas co is a rip off. Reps are also inconsiderate. Only one person out the whole company tried to help me. But still, couldn't gain any triumph.

Your mobile app is much easy to negotiate and much easy to process the payment. The other app the online app was over thought in its creation and not easy to navigate through …finding the information shouldn’t take so long since I only use it really once a month. If it was an app that I use daily maybe it wouldn’t be as difficult to maneuver but being that most people use it I think once a month he should be just easy to make a payment , search information look for your bill, see your profile etc. and most of all making a payment… It should be just a boom