Space Coast Credit Union 4+

Missing biometrics

9/15 update: face id enrollment is where the developer said it would be, in settings rather than profile settings.

On a side note to all those who complain about the app… Seriously you all need to get a grip. The things you are complaining about is not rocket science.

If the app seems to hang, close it out and check to see how many other apps you have open, and close them. Then relaunch.

Check deposits? why would you think you don’t have to enter in the amount? Of course you need to. This is no different than every other bank app out there. If your check is illegible, how do you think the app is supposed to detect the amount? There are no magic elves looking at it. If you can barely read it, don’t expect the AI to either; but don’t blame it.

Its a no frills app people. Stop trying to make it into something its not. Except for Zelle. That should hopefully be in the road map to add.

Original Review:
The latest version is missing the biometric enrollment in the profile settings.

Respuesta del desarrollador ,

Thank you for your feedback. To enroll in Face ID login, select 'Settings' from the app's menu and select 'Enroll in Face ID Login'. We are working to have the instructions corrected. We apologize for any confusion caused.

Auto loan beware

Never get a auto loan from this place they trick you and make you think it’s easy with one simple phone call once you get approved for a loan with a vehicle in mind…the employees there are a bunch of circus animals and have no idea how to do business especially Franci the dealership reviewer she honestly should be fired I tried getting a hold of her many times and she only called me once and left a vm and then called me again but stating that the dealership I was wanting to get the car wasn’t approved… and wouldn’t explain why because it’s “disclosed information” there is no communication with this bank having me run in circles trying to get a vehicle to “their liking” instead of a vehicle I want its honesty unfair that they approve a auto loan but wants you to either buy from a private person off the street or a dealership to their liking although I’m the one paying the loan.. keep in mind the vehicle I wanted was a clean title and had a vin number and everything…But I wouldn’t be surprised if this bank closed down they do everything backwards if they don’t like the dealership you’re going with…you would have to submit them a bill of sale first and have them approve it before going anywhere with them and to get the vehicle… keep in mind this dealership is on Google and has good reviews and the document sent was a actual bill of sale pdf through their business email and provided everything. This bank is a joke

Latest app update

I cannot believe how you’ve managed to totally mess up the mobile app. It is unusable on iPad. There was NOTHING wrong with the app previously. This version is unworkable. Either fix it or I will be unable to use it. Whoever you hired to “upgrade” it made a mess.

Second review: how long will it take to fix this app? I’m getting very frustrated. I will have to switch banks if the app is not fixed. Now, I can’t even go online via the browser. It takes me to this lousy app!

Third review: Because you have failed to correct this app, you have sent multiple payments to one of my credit card accounts resulting in a serious overdraft of my checking account. The information on the iPad app does not match the information on the app on my iPhone. The apps do not synchronize. I have received no notification at any time that the apps were different. I feel I have no choice but to file a complaint re SCCU to your regulatory agency.

Respuesta del desarrollador ,

We are sorry to hear you experiencing trouble with our mobile app. We are looking into the app's lock on portrait mode. In the meantime, you may access your account with the Mobile Web by using the Internet browser on your iPad, where the screen will rotate to landscape view when holding the iPad in this manner. We apologize for any inconvenience caused.