Screenshots

Description

Exclusively offered to homeowners and board members of communities managed by Spectrum Association Management, Spectrum HOA offers an unmatched ability to be a successful, engaged member of your homeowners’ association from anywhere. Receive official community updates from the HOA, get to know your neighbors in the directory, see calendar of community events, submit and manage architectural improvement requests, view official HOA documents and manage your HOA account and pay assessments – privately and securely. The app includes the same Refreshingly Different elements as your association website and even grants seamless integration with your already registered account. Featuring a convenient homeowner dashboard and handy functionality for board members, Spectrum HOA encourages taking your membership into your own hands—literally.

See some of the many features below:

• As a homeowner, engage with the user-friendly dashboard to access association documents, manage account information and pay assessments and fees, as well as view violations, work orders, and ACC requests.

• As a board member, the dashboard allows you to see current tasks, see ACC reviews and violations, and handle invoices.

• Have assessments due soon? Pay via eCheck or credit card. You can complete one-time transactions or manage recurring payments.

• Forget the hassle of loading your desktop to find out the date of the next community event. You can open the calendar in the app to see all past and upcoming events.

• Easily access association documents, including financials, newsletters, event flyers, etc., in folders organized by topic. Documents can be downloaded to or printed from your phone.

• Have multiple properties? No worries! You can easily switch accounts within the app.

Whether it be updating contact information or check association directories, Spectrum HOA is there to help you find whatever you need, wherever you are.

What’s New

Version 5.4

- New board work order functionality
- Minor bug fixes
- Performance improvements

Ratings and Reviews

3.8 out of 5
28 Ratings

28 Ratings

tboyd10 ,

Excellent App

I absolutely love the Spectrum HOA App! I can make assessment payments and submit ACC requests anywhere!

Developer Response ,

tboyd10, it's great to hear how our app has made your life a little easier. Thanks for sharing!

mstammiefreeman ,

If I could give zero stars

I have been living in a community managed by Spectrum AM for several years, and let me say while I’ve never had any real complaints a list Spectrum AM in the past other residents certainly have. Until my recent issue with Spectrum AM I thought the residents were just being bratty because they could not have their way. Boy was I wrong, Spectrum AM anything positive about spectrum and to be honest I thought the residents complaining where just being bratty. Well let me tell you they most certainly were not being bratty. Spectrum AM is a horrible HOA management company. I recently acquired a new neighbor about six months ago. When she moved in she had me questions about the neighborhood. At some point we got on the topic of the previous occupants of her newly purchased home and how they. Never moved their trash can from street view for nearly years. She went on to ask their race and stated she would not do that...well here we are 7 months later and her trash can has been outside everyday since then. Because she is the home owner and not a renter like the previous occupants I notified spectrum of this violation every day possible for 5-6 months and they have yet to do anything. No action has been taken and no fine imposed.

When I file grievances no one will provide an updates on the status. They alway send me a system generated email and if not system generated it’s some sort of default template they send manually. The email states the issue has been addressed, but honestly how do I know that to be true without any follow up communication, complaint # or anything. What I do know to be true is that I personally submitted a complaint every day possible for 5-6 months with a photo and Spectrum AM has done nothing about it, because as I post this complaint the issue still exists.

This company is not transparent in their actions. I would avoid moving into the next community of Spectrum AM is this managing company, because with no transparency you can’t really hold them accountable and without any accountability how do you know they are actually doing the job they’re paid to do.

Such an awful experience dealing with this HOA management company. Who would have thought you need to check this sort of thing prior to buying in an HOA community. I mean, you literally pay them to enforce certain things set forth by your community. Things like enforce trash cans to not be in plain view. Honestly no other homes on the street does this. It just makes the whole street look bad, especially because you can see her trash can from the corner....what’s worst is I am right next door, what a sight and smell when I sit on my porch.

Developer Response ,

Tammie, we're sorry to hear that you're frustrated. Each community has governing documents that determine how violations may be enforced and what consequences may be given for violations, and the board of directors makes final decisions on all accounts in violation. So, while our company sends notices of violations per these governing documents, we cannot make enforcement decisions or carry out enforcement actions beyond what is included in the governing documents and decided on by the board. Each homeowner's account information is confidential and protected by privacy laws, so it cannot be shared publicly with the community or other homeowners.

waterford park tc ,

Lack of forward thinking and problem solving

Waterford Park, San Antonio, TX- Spectrum AM is currently our HOA.

If you go to Spectrum's website you will see and hear things like "Legendary Customer Service, Community Oriented, Industry Leading" and "we are here to serve the people"

Let me preface this comment by recognizing that we are in our first pandemic, but I also believe that one does not rise to the occasion one rises to their level of training.

I will use one example of how Spectrum operates. A hot topic in my community is the closing of the pools during this Pandemic. Again, understandable. It is not the issue of closing the pool- it was the management of the situation.

Back in late March as Fed, State, and CDC guidelines outlined the pool was closed. May 2020 the CDC, Fed, States have now released their control (of pools) and turned it over to the businesses. Spectrum is now scrambling to get a reopening plan/policy in place. This could have been done for the last two months. Now they are scrabbling to speak with lawyers, and this and that. At my place of employment we did similar things to mitigate risk, but we also thought to the future and developed our re-opening plan/policies. Spectrum showed a lack of being "Industry Leading" and "Legendary Customer Service." There is no question that Spectrum should speak with experts, but that should have been done months ago. I am 98% sure they were receiving calls/emails regarding this hot topic from our community, but still failed to act and think to the future. Other businesses and public pools are open with creative solutions for social distancing like mask policies, population control methods (dry erase sign-in boards with limited number of slots, circles on the ground), but Spectrum is just now doing this as we roll into June. This displays poor management and problem solving skills that are being expressed by customers with anger and disappointment via email/calls.

Assuming the "IF" the concern is/was for a safety reason to prevent mass congregation of a community space....I would get it....but they left the the playground (with metal bars) open for potential group congregation. Spectrum's policy is spectrum's policy- but you cannot have one foot in and one foot out. That sets a horrible example. It shows laziness- it is easy to lock a pool, but harder to shut down a playground that does not have a front gate. It shows the lack of thinking of the problem in a holistic manner.

In closing, I believe that Spectrum is NOT:
1) A leader in community orientation or customer service- for two months they heard complaints from members of my community and failed to solve the problem (put a re-opening strategy in place).
2) Industry Leaders- they just follow other HOAs and do not come up with creative/innovative solutions.
3) Serving the People.

Very Respectfully,

Tyler C

Developer Response ,

Tyler, we're sorry to hear about your frustrations. Our company has advised board members to take a moderate approach in regard to COVID-19 in order to best protect communities and individual homeowners while taking each community's resources and bandwidth into account.

Information

Seller
Cinc Systems, LLC
Size
105.7 MB
Category
Business
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Catalan, French, German, Italian, Polish, Portuguese, Simplified Chinese, Spanish

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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