Spectrum TV 12+

Great For iOS; Bad on AppleTV

The SpectrumTV app works great on my Apple mobile devices (iPhone and iPad). Unfortunately, it is very buggy on AppleTV 4K. Why it works on iOS and not TvOS is a mystery. Sometimes there is audio and no picture when watching live TV; other times no picture or sound at all. Even when there is picture and sound, the picture breaks up. Many times there is still running audio while the picture is frozen. There are problems with buffering and freeze-ups, also. None of these issues occur while using the app on my iPhone or iPad Pro; only AppleTV. I’ve confirmed that the problem is not with my internet connection, speed, or my wireless network (both 2.4GHz and 5GHz). Also, other apps stream just fine. The fault is definitely the app only on AppleTV. I’ve even deleted and reinstalled the app on AppleTV several times with no luck. Also, my AppleTV is fully up to date. The app is totally disfunctional on AppleTV. I hope the developer looks into this and gets another update going to correct this. I cannot be the only one having this issue; and I’ve done all troubleshooting possible. As I say, the SpectrumTV app works great on iOS, just not on TvOS.

I have not encountered any issues with on-demand viewing using the SpectrumTV app on AppleTV. All the issues I am encountering seem to be concerning live TV viewing only.

Reflect on Your subscriber post 12 months pricing policy

Your app. Seems to work fine, BUT pass on to the corporate side of your business; your price structuring after the first 12 months of a current client subscriber is simply EXCESSIVELY expensive and really just PURE greedy. Instead continuing your policy of increasing the subscription service rate to to loyal , wishing to continue being your paid subscriber,;WHY don’t you offer a service rate reduction REWARDS type program, whereby a continuing current subscriber achieve reward points which could then be used to avoid what I perceive and label as excessively high rate increase , usually occurring within a 6-12 month period of time.
Or allow your loyal customers, to pick what channels they are willing to see price increases after your typical one year period. I say this as I have been a dedicated , and I may be dating myself, initial times Warner subscriber, evolving into Brighthouse customer and now continuing on with CharterSpectrum subscriber continuing customer. And now, I thank you for letting me explain why I only gave you a 3 out of a possible 5 star rating .

Developer Response ,

We're sorry to hear about this issue and would love to see how we can help. Please visit https://community.spectrum.net/discussion/169024/troubleshooting-issues-with-the-spectrum-tv-app
to find answers to common issues, ask a question or you can post additional feedback to let us know how we can improve your experience.

Glitchy; occasionally unreliable

I like the convenience of watching TV on my portable devices. Generally it’s OK. I rated it 2 stars for two reasons - one technical and the other cost. Cost wise, it’s disappointing that, while I pay for Spectrum cable at home, because I don’t have wi-fi services through Spectrum, I can’t get all the channels on the app! Unless there is a technical reason for this, I find it to be a backwards regressive way to force me to pay Spectrum more money for what I have already paid for. The others are technical - it’s a glitchy app. The quality of streaming has improved, so there is less pixilating and picture distortion than there used to be. But recently, after watching for awhile, the app suddenly goes black, stops working, and a message box pops up claiming that I’ve “exceeded the maximum number of video streams” and to stop watching on some other mysterious nonexistent other device. This is pretty annoying - tantamount to my car just stalling out and stranding me in the middle of nowhere, with no explanation. With my car I can generally call a mechanic; spectrum app not so much. Maybe it’s just a function/limitation of the technology, and big picture, it’s an irritation, but if you are looking for feedback to improve your product so more people will use Spectrum and this app, that’s my feedback.

Developer Response ,

I apologize for any issues. For direct assistance, please contact us by private message on Facebook (m.me/Spectrum) or on Twitter (https://twitter.com/ask_spectrum). To ask a question or provide additional feedback on our Community, please visit https://community.spectrum.net/categories/troubleshooting-the-spectrum-tv-app^HT