Spectrum TV 12+

The SpectrumTV app works great on my Apple mobile devices (iPhone and iPad). Unfortunately, it is very buggy on AppleTV 4K. Why it works on iOS and not TvOS is a mystery. Sometimes there is audio and no picture when watching live TV; other times no picture or sound at all. Even when there is picture and sound, the picture breaks up. Many times there is still running audio while the picture is frozen. There are problems with buffering and freeze-ups, also. None of these issues occur while using the app on my iPhone or iPad Pro; only AppleTV. I’ve confirmed that the problem is not with my internet connection, speed, or my wireless network (both 2.4GHz and 5GHz). Also, other apps stream just fine. The fault is definitely the app only on AppleTV. I’ve even deleted and reinstalled the app on AppleTV several times with no luck. Also, my AppleTV is fully up to date. The app is totally disfunctional on AppleTV. I hope the developer looks into this and gets another update going to correct this. I cannot be the only one having this issue; and I’ve done all troubleshooting possible. As I say, the SpectrumTV app works great on iOS, just not on TvOS.

I have not encountered any issues with on-demand viewing using the SpectrumTV app on AppleTV. All the issues I am encountering seem to be concerning live TV viewing only.

Only gripe, and this could obviously just be a current technological problem, rather than an issue specific to Spectrum) but when streaming live tv, the lag can be about 30 seconds to one minute late. I’ve got the super bowl on tv downstairs, when I need to leave the room, the app would allow me to watch while I am in another room, however, I can hear my family clap/cheer in response to a touchdown in the other room, which I don’t see happen for another minute watching through the app on my phone. I come back to the room, and i have two choices: watch it live on tv which is one minute ahead (so i miss a full minute) OR continue watching the app until a commercial when I can resume watching on tv without missing any plays. A small lag isn’t a big deal at all, but one minute? It doesn’t even take that long for tv networks to correspond and communicate to journalists internationally on a live news broadcast, and here I am in the same house on the same network? Baffling.

I cannot tell you enough about the very poor quality of the service. The are the kindest to complete strangers and will give you the deal of a lifetime, but if you are a loyal customer for over 30 years, you do not qualify for any of their specials or mark downs. In fact, your bill for basic cable continues to climbs. I started with basic cable for 2 tvs in my home. They added a few free perks like Showtime, my bill was about 70-75 a month. Every month without warning my bill would be 20-30 dollars more. The customer service was terrible. Rude not helpful and usually didn’t speak English. Last month my bill for basic cable had increased to over 200 dollars. 200 dollars. I had nothing to take off my plan and called so Alta fiber formally Cinti Bell. I got connected right away a lovely woman who asked what my needs were what speed I had in the past etc etc. at this point I decided to stream and use internet only. They set up a date to come set it up. They said to cancel spectrum after their service was in. So for the price of 39,99, I have way faster internet speed, which is locked for 2 years, when then they will call me with new lower offers. I also can speak to the same rep each and every time. I would run not walk to change to AltaFiber. I would be thousands of dollars richer if I had done so sooner.