Manage "Everything IT" - Anywhere.
Take your IT network, help desk tickets(cloud or local) and users with you wherever you go! With Spiceworks Mobile, Spiceworks users have the info they need to do their IT jobs – at their fingertips. See devices, work tickets, access user info, read IT discussions, and more.
Used by over 1 million IT pros worldwide, Spiceworks free IT management app & online community simplifies “everything IT” about the IT workday. From network inventory, monitoring & mapping to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free.
Spiceworks Mobile for IT Pros.
VIEW YOUR NETWORK INVENTORY & ISSUES
- See all the hardware on your network
- Identify if any issues exist with your assets
- Open a ticket for any assets that need attention
RUN YOUR HELP DESK & TEND TO YOUR TICKETS
- See and respond to all of your trouble tickets
- Create new tickets, close and re-open existing ones
- Add and edit ticket description and details
- Assign tickets and set priorities, due date & more
GET A FULL PICTURE OF YOUR END-USERS
- Quickly get contact info for your end users
- View and update important user details
- Take and upload pictures of users to their profiles
Get Started with On Premise setup in 2 Easy Steps:
1) Get the latest version of Spiceworks' desktop app at http://www.spiceworks.com.
2) Come on back here & install Spiceworks Mobile
..and you’ll be off-and-running and able to take your network, tickets, community and users with you!
Ratings and ReviewsSee All
Not bad, couple of tweaks neede
Definitely agree that different departments should be able to view tickets assigned to them or at least have a way to do so. Also another addition that would be nice is adding in a “work hours” feature where you input what time you are actually working and what time you leave the office so that way your phone isn’t getting dinged if you’re running multiple shifts. I know there are probably ways to do that but it would be a nice feature to add in the app itself.
Needs Ticket Views
We use an on prem install and have multiple departments using the same system, we use category to sort as Department and ticket views to show each department what's relevant to them. But these view options are to available in the app which makes it half unusable for our help desk admins who mostly use the app on the go and need to see their department tickets not just what is assigned to them or all open tickets, when we have hundred of tickets open at a time it's too much for them to search every time.
I think I would rate 5 if this was implemented in the app.
Push notifications don’t work!
One of the biggest reasons to have the app installed on your phone is to be notified when there is a new ticket. When I go to the settings menu and open “Push Notifications” I see a blank screen. I’ve never gotten this to work. I’ve tried uninstalling and reinstalling but to no avail. I’m using an up-to-date iPhone XS. Other than that the app works ok. A bit buggy at times and many features are lacking from the desktop version such as the ability to close tickets as a duplicate. This app needs a long way to go.
With Family Sharing set up, up to six family members can use this app.