Spin is reimagining the way people and cities flow by offering shared electric micro-mobility options as an alternative to traditional forms of urban transport. We are committed to being the best possible partner for cities while building the safest, most equitable, and most sustainable mobility solution for the communities we serve. Just download our easy-to-use, reliable app for access to thousands of shared scooters and bikes across the country. Spin scooters and bikes are emissions-free, so you’ll also help keep the air fresh every time you ride.
How to Take a Spin:
- Open the app to find the nearest Spin scooter or bike.
- Unlock your Spin by scanning the QR code or by entering its ID.
- Ride safely to your destination, using bike lanes where available.
- Park responsibly, avoiding pedestrian right of ways, building entrances, and wheelchair ramps.
Want Spin scooter or bike-sharing where you live for your commute? Have feedback on your ride? Contact firstname.lastname@example.org, or find more info at www.spin.app
Thanks for riding with Spin! To make your rides even more enjoyable, we update our app regularly.
- Bug fixes and general improvements
Ratings and Reviews
My first experience and I found it too be too fast for me, but my son has no problems with it. I rode about 4 min minutes and decided to end my ride and the darn thing would not stop! The app that went into a perpetual downloading mode and the time continued on! It’s Saturday and I called the number on the scooter itself, in addition to two other customer service numbers from the internet and no one picked up bc business hours are Monday through Friday. When it was all over it had been 35 minutes and now I had to find a valid parking spot. I checked the requirements as listed on the app and still it took a total of 4 minutes to get it in the exact spot! Omg! I was charged for 39 minutes for a 4 minute spin!! I am so disappointed!
Well, looks like I owe Spin scooter an apology...I WAS WRONG!!! Apparently, these guys do work the weekends. One of the calls I made allowed me to leave a message. I explained my issue and left my email address and phone number. After being home a little over an hour , I again checked the app , and to my surprise, noticed my account had been refunded! I had a missed voicemail from Phill with Spin support advising me that he had located the scooter and my activity and refunded me. It WAS THAT EASY!!!! They jumped right on it and resolved the problem. I AM SO IMPRESSED! THIS IS EXCEPTIONAL CUSTOMER SERVICE. Thank you and I’m amazed at your professionalism and quick reponse.
It was ALOT of fun. The scooters were quicker than I thought they’d be. I also like the fact that they’re providing a service that helps give people easier and perhaps more accessible or efficient means of transportation. Whether it’s a daily commute to work across the city, getting to your next class across campus or just a fun cruise around the town with friends, this is a quick and budget friendly way to do so! It’s pretty straight forward to start your ride but if you run into an issue like I did midway through my ride. Which brings me to my conclusion this probably one of the worst customer service/help set ups I’ve ever came across. I happened to run into an issue on my first ride and I ended my ride early which prompted the app to ask for a photo of where you parked it and thinking I had to reload my account with funds to ride longer I “parked” it in a non parking zone to quick reload and hop back on but ended up being locked off the scooter a mile and a half away from my vehicle. Also mind you that it states you can be charged a penalty fee if left outside of a designated parking zone and these things are locked and too heavy to just walk it to a parking zone. Their only means of support were sending and email and waiting for a reply or calling a number in which nobody picked up and it went to a generic voicemail to leave a message for a call back. I received a call two hours after the fact I and a email reply probably 4-5 hours later. Could be 4 stars?
Great Customer Support
I recently used the spin scooters in Orlando. Make sure you go over the options carefully in the app especially if using Apple Pay( the 20$ is security deposit doesn’t mean it’s the day pass). We had a great ride and they are accessible scooters anywhere downtown. The scooters feel very safe and only allow you to go 10 mph. I had a few issues with understanding the costs when we finished and realized how much we ended up spending over the 3 hours.(we accidentally paid by the hour) Make sure you buy a day pass or hour pass so you’re not paying by the minute(my gf and I made that mistake). I was able to talk to a customer support rep , Lisa, and she couldn’t have been more understanding and helpful. I had no problem accepting the fact that we probably made a mistake, but Lisa showed genuine compassion and detailed how the system works and the best options going forward. She gave us both significant refunds and understood our mistakes. I only to want use Spin electric scooter now because of her service skills and compassion. We have several different brands in Orlando and I’m so glad that I was able to talk someone who really understood the problem. I look forward to using Spin in the future. I always applaud and recognize quality customer care! Thanks again Lisa!
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Skinny Labs Inc.
- 85.8 MB
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
English, Catalan, Filipino, French, German, Korean, Portuguese, Russian, Simplified Chinese, Somali, Spanish, Traditional Chinese, Vietnamese
- Age Rating
- 17+ Unrestricted Web Access
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2021 Skinny Labs Inc.
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