Capturas de pantalla del iPhone
+ Bug fixes and enhancements
Valoraciones y reseñas
My first experience and I found it too be too fast for me, but my son has no problems with it. I rode about 4 min minutes and decided to end my ride and the darn thing would not stop! The app that went into a perpetual downloading mode and the time continued on! It’s Saturday and I called the number on the scooter itself, in addition to two other customer service numbers from the internet and no one picked up bc business hours are Monday through Friday. When it was all over it had been 35 minutes and now I had to find a valid parking spot. I checked the requirements as listed on the app and still it took a total of 4 minutes to get it in the exact spot! Omg! I was charged for 39 minutes for a 4 minute spin!! I am so disappointed!
Well, looks like I owe Spin scooter an apology...I WAS WRONG!!! Apparently, these guys do work the weekends. One of the calls I made allowed me to leave a message. I explained my issue and left my email address and phone number. After being home a little over an hour , I again checked the app , and to my surprise, noticed my account had been refunded! I had a missed voicemail from Phill with Spin support advising me that he had located the scooter and my activity and refunded me. It WAS THAT EASY!!!! They jumped right on it and resolved the problem. I AM SO IMPRESSED! THIS IS EXCEPTIONAL CUSTOMER SERVICE. Thank you and I’m amazed at your professionalism and quick reponse.
Enjoyable, but not dependable at all
On my college campus these bikes are super convenient and fast, but only when everything goes right. It can be very difficult to locate a bike- more times than I can count, the bike doesn’t exist where the map says it is, which is a huge pain when I’m trying to find one to get to class on time. When I do actually find a bike, sometimes the bike doesn’t unlock but the timer begins- making it impossible to find another bike if you’re short on time. Using Bluetooth to lock or unlock a bike is also quite fickle when this happens. Sometimes the app asks me for my payment information again, even though I already have money loaded on my account. I would say that about 75% of my rides have gone perfectly fine. They are not dependable at if you are in a rush to get somewhere, and oftentimes when something goes wrong, it can take longer to fix/look for another bike than if you had just walked to your destination in the first place.
I do have to commend the support team, who usually fix any problem quickly. One time I accidentally forgot to lock a bike after a perfectly fine ride, and they refunded the whole ride to me. The bikes have adjustable seats and the step-through style are really nice.
Customer service and lack of user friendliness
I really do enjoy the spin scooters, I do, however today I ran into an issue with the scooters which took me 40 minutes to solve. I was riding the scooter back from my university gym when I had to stop by a local grocery store to pick up something’s so I locked the scooter. Little did I know this was out of campus, which means I cannot park there. When I got back and tried to unlock the scooter, it did not allow me. I got a message telling me to move the scooter back to campus but every time I tried to move it, it made a ridiculous sound. I tried calling customer service but all the representatives were busy and I needed somebody to tell me what to do so the scooter would stop charging my bank account. There was nothing I could to unlock the scooter, which is a major flaw considering the app keeps telling you to move the scooter into campus to unlock it. In the end I had to carry the scooter back into the campus grounds despite the awful sounds it made. This was probably the most annoying experience I’ve had with Spin and I hope this is fixed. I understand that the mistake was mine however the app charged me 5 dollars and didn’t even let me unlock my scooter. This is absolutely ridiculous. That’s 5 dollars down the drain for nothing! I was just standing there trying to figure out how to unlock the scooter and i got charged for it!
I always loved the Spin scooters but this left me quite disappointed.
- Skinny Labs Inc.
- 79.4 MB
Requiere iOS 8.0 o posterior. Compatible con iPhone, iPad y iPod touch.
- Clasificado 17+ por lo siguiente:
- Acceso web no restringido
- Esta app podría utilizar tu ubicación aunque no la tengas abierta, lo cual puede consumir la batería de tu dispositivo.
- © 2019 Skinny Labs Inc.
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