SportsEngine - Team management +4

As a coach this app makes my life crazy easy. Players can RSVP to each game and practice so that I can plan drills and lines, and I can input the address for each event so that parents can just click on the link and be taken directly to the field - no more panic emails when the field location changes because I can just change it and everyone knows. The in-app calendar also syncs directly to my and each parent’s google calendar so if practice time changes or a game gets moved back it all communicates real time! Truly organizationally simple and easy to use. My favorite feature is the team chat. Communicating and organizing through long email chains is so difficult but the chat let’s parents contribute, joke around, and organize rides to get their kids to and from practice. Overall this app lets me focus on the coaching side which is really all I’m here to do, thanks for great development Sports Engine!

We're doing a happy dance. Thanks, Rachel!

For several years there has been an ebb and flow of bugs and glitches in the app. Feedback has been consistent from several parents of teams I have coached over the years along with my own experience. Team logos switching, disappearing and reappearing. Calendar events simply disappear from iOS calendar despite still being subscribed. Then they reappear randomly. Chat notifications (banner, Lock Screen, bubbles, etc) work intermittently at best. Right now I cannot get 2 of my teams to show up under the chat section. But when I go to the team directly and then to chat from within the team page, I can see the chats. Lately more and more users complain that they get logged out several times a day and have to log in again. Yet if a notification happens to work it still has them logged in. It seems to be getting worse over time as I get more and more negative feedback and even request to use other apps. It’s a shame as the design and integration are actually really nice when it works. It has gotten so bad this year that our manager is trying to contact support to see what we can do. Our travel team often has last minute updates to schedules and locations and they are often missed. This creates stress for families and players and takes away from the overall experience they are meant to have in these sports programs. This app is supposed to support that positive experience and not take away from it.

Hi Pin6pts
Sorry for the trouble you are having. I'd like to connect directly to help you out - please contact us at semobile@sportsengine.com so we can gather some info and make sure your account is set up properly.

UPDATE**** it has been 3 months- there are an immense amount of users that are having this same issue- it is ABSOLUTELY RIDICULOUS that an app that is predominantly used by many sports teams, hockey associations to ignore the issues going on with their app - it is BEYOND RIDICULOUS that ZERO attempt has been made to fix these enormous and erroneous issues. It is asinine that the users of this app can’t contact support, there is ZERO support for Sports Engine- 4 hockey teams/rep accounts I can not communicate with- there has been time sensitive chats/information I have not been able to receive. Sports Engine PLEASE be responsive and responsible and fix it or go back to an older version that had not near the bugs/glitches that the new version has. EXTREMELY disappointed and EXTREMELY annoyed that you would allow this to continue. Hands down the worst app and customer service/support!!

I have contacted, reached out, emailed in regards to the updates and bugs that some (not all) users are experiencing. There is ABSOLUTELY zero support for issues with the app. Even tapping support in App Store gets you no where. I’m unable to communicate with teams, unable to communicate with other reps. The chat option is glitches and chats overlap making them unreadable. The new update is horrible. Support is horrible. I have deleted, reinstalled, logged out logged in. Severely disappointed in the app, app design and app support.

Hi Gsd2cq!

We appreciate your detailed feedback regarding the challenges you're facing with our app. We understand the frustration and apologize for the inconvenience caused by the recent updates and bugs.

Please know that we take your concerns seriously, and our team is actively working on resolving these issues. A fix will be included in the upcoming release, and we appreciate your patience in the meantime.

For additional feedback or comments, we encourage you to engage with our community on our Community Site: https://community.sportsengine.com/. Alternatively, you can share your thoughts via email at sportsengine-mobile@nbcuni.com.

We apologize for any inconvenience and thank you for your understanding.