Spot Pet Insurance 17+

Awesome service, but glitchy app

This year the app has been giving me a lot of issues. It wouldn’t let me upload my dog’s medical history, so I emailed it but that delayed my reimbursement by about a week. And now it won’t let me submit a claim. I get fully through the process, hit submit, and it doesn’t go through. It’s not showing as active. So I’ll have to email again which is frustrating. This wasn’t a problem a couple years ago

Developer Response ,

Hi there, thank you for your review! We're sorry to hear you are having issues and encourage you to please reach out to our team at service@customer.spotpet.com so we can help!

Spot was there in our time of need

Spot Pet Insurance has helped my family through the great difficulty of losing a young pet. Our beloved kitten, Hamilton, was diagnosed at 6 months old with a rare autoimmune disorder. Spot helped to cover the expensive costs of diagnosis, medications, and off and on hospitalization and vet visits over the next two months. We lost our sweet boy at 8 months old, a nightmare no pet parent should ever have to face. Spot was compassionate and gracious through the whole process. The app made it easy to submit claims, and Spot helped alleviate the financial burden so that we could focus on giving our best to Hamilton. After his passing, Spot reached out to us to offer their condolences. It has been so greatly appreciated during this horrible time.

With that said, I highly recommend Spot Pet Insurance. They care about animals and their guardians. I have recommended them to many of my friends and fellow pet parents, and will continue to do so.

Should you insure your pet?

I took out a policy on my first-ever pet/dog because I wanted to be able to handle any unexpected costs he might bring.

I was playing fetch with my pet, and a freak accident occurred. He cried in pain. Immediately, I thought that $25 premium wasn't so bad. LOL

I took him to the vet, and my bill was $388, something I wasn't ready for. That was last Friday. Today is the following Wednesday, and my claim has been paid exactly according to the terms of my coverage. I cannot commend Spot Pet Insurance enough for the ease and convenience of filing a claim and communicating with them. This is not my first claim, and my other visits have been the same—fast and efficient.

I currently have two dogs, and now my children are switching their pet insurance coverage to Spot because they appreciate everything Spot is doing.

I highly recommend Spot Pet Insurance for the peace of mind you deserve when it comes to your pet. You never know what the next moments in life will bring.