Spotahome: Apartments & rooms 4+

Awesome and easy to use service. Really good properties selected and checked by the company for a small amount of fee and peace for the mind

Sometimes the description of the fees involved with the rental can be confusing. But they are extremely important in estimating the total cost and can become frustrating for the user. It is sometimes unclear how much the admin fee is from landlord, whether or not utilities are included and how much the landlord will cover. Also it’s hard to know admin fee unless someone tries to go through the checking availability process. Would also be nice to have utility estimates.

The app sometimes seems to have small issues with displaying text, tapping on icon (like button and share button overlap and etc)z other than that, I

On iPhone 14, iOS 17.4.1, the back button on upper left corner does not function as expected. I suspect touch point is not active.

I am not rating it as 0 because that isn't an option.

We are going to Spain in mid-September and booked an apartment through Spotahome. They were responsive when we were trying to rent the place, and so far, the experience had been good. However, last week, our landlord informed us that they were no longer working with the platform due to issues with the Spotahome team and asked us to cancel the reservation. We immediately emailed the customer care team to inform them of the situation but have only received inadequate responses from different agents who do not seem to have read the thread.

We are now without an apartment and without firm confirmation about when the approximately USD 2.3K will be refunded to our credit card. As time is of the essence in finding a new place to stay, we urgently need our funds to be refunded before we proceed in a different direction.