Spring Health Mobile +12

Easy and convenient

Really impressed with this app and how easy it is to use. I found a therapist who offers evening appointments and he is great! The availability fit my schedule perfectly and the process of scheduling in the app is so easy. Medication management appointments are also available and are covered under my plan (2/year).

Really well done app that is very easy to use, the add to calendar button is great to quickly add the appointment and link to my calendar in one tap.

Misleading Billing

I literally never leave reviews but I can’t help but warn others about this god awful experience I have had with this company. I want to preface this with, it has nothing to do with the app or the therapy session itself. Both were great and that’s why I am even more frustrated. My issue is my employer offered three free sessions as a benefit and I decided to take advantage of it. After my third session I got in touch with the billing team because I wanted to see how much the sessions would cost me moving forward to see if it was something I could afford to continue with. I was told it would be a $20 copay and I had them confirm this multiple times. A few months go by and I get a bill in the mail for about $2000, they then tried charging me full price per session! When I got in touch with the billing team they stated that it was a mistake on their end and they misspoke about how my insurances would help cover the sessions. They told me they’d adjust all the sessions down to the $20 they originally told me and that’s all I’d have to pay. Fast forward 6 months later and they’re still trying to get me to pay full price and submit a super bill when they know insurance isn’t going to cover the cost. It’s been back and forth circles with them and it’s beyond frustrating because no one ever actually helps. For a company that is meant to help with your mental health they sure are doing a great job at increasing my stress let me tell you. 10/10 don’t recommend.

Resposta do desenvolvedor ,

Thank you for taking the time to share your experience with us. Our team is committed to ensuring a positive and seamless experience for all our users and we genuinely apologize for the frustration you've encountered with the billing process.


We were able to identify your case and will be honoring the original $20 copay quote provided by our billing team. We made the adjustments on our end and have reached out back out to you over email. If you have any other questions we'd be happy to assist over the active email thread we have with you.


Thank you again for your feedback, we appreciate your understanding as we work to continuously improve our services

Easy to operate therapy

This program is excellent for those of us who need a little help getting over the hump to schedule therapy sessions. I am excited to continue to use the services. My first session went very smoothly, and I was impressed with the quality of the therapist.