IP Relay, provided by T-Mobile for iOS devices, is a free app available that people who are Deaf, Hard of Hearing, DeafBlind, or who have a Speech Disability can use to make relay calls and communicate using text on iOS 9 or higher devices, including iPad devices. This app is available on wireless networks that support iTunes. Connect with a qualified relay operator via IP Relay. Features include integrated contact list, call history, and access to live customer care.
Available only in USA and US territories. International calls will either be blocked or terminated. Registration is required to use this app. If no data plan service selected, casual data charges may apply. Learn more at t-mobile.com/IPRelay. Although IP Relay can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using the IP Relay app for emergency calling you agree that T-Mobile is not responsible for any damages resulting from errors, defects, malfunctions, interruptions, or failures in accessing or attempting to access emergency services through IP Relay whether caused by the negligence of T-Mobile or otherwise.
• Rebranded the application from Sprint IP Relay to T-Mobile IP Relay
• Updated Terms & Conditions for T-Mobile IP Relay
• Implemented customer feedback to enable dark mode
• Bug fixes and accessibility improvements
Ratings and Reviews
I have been using this app for years. Recently transferred to an iPhone, and my world has turned upside down with this app. I can no longer use the microphone on the keyboard to dictate the message that I need to send. I am hard of hearing and hard of vision so I depend on the microphone to be there. It was only recently that they took this feature away. I tried to contact the developer, and it just circles me back to their support page. I am in the process of finding a different relay app that can cater to my needs.
Buggy, fix please?
Hi debris, this app is really buggy, can you please fix? It doesn't cooperate well with system accessibility settings, which means that those of us with multiple sensory issues have to struggle. Scrolling is buggy -- incoming text bounces below the bottom of the window. Incoming call window doesn't expand with larger font sizes, which makes incoming calls difficult /impossible to answer. But even if I do manage to hit the right, tiny button, incoming calls don't always answer, anyway. And your system often cuts me off, I'm assuming because I have a slow, rural internet connection. Which means us rural customers need more support, not less. Also, if you could make the browser and app options and interfaces more similar, that would be helpful, especially for those of us with vision difficulties. Thank you for checking into these issues.
Buggy; needs sound support.
This is still buggy. When I tried to answer a call from a potential employer, I was unable to type anything and had to end the call.
I wish we could have sound alerts. I recently contacted Support and inquired about sound alerts. The Support person said that this app is geared towards deaf people and it doesn’t need sound alerts. That’s patently false. This service is also geared towards mute people; it says so right in the description and on the Web site. I often miss important phone calls because I don’t hear the phone. Deafness is not binary; it is a range. I would appreciate sound support so I can be alerted to incoming calls. I may have to find another provider if this need is not met.
Data Linked to You
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- Contact Info
- Sensitive Info
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- Usage Data
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- Sprint Nextel Corporation
- 34.3 MB
- Requires iOS 9.0 or later.
- Requires iPadOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2018 Sprint Corporation. All rights reserved.
With Family Sharing set up, up to six family members can use this app.