The My Sprint app keeps customers in-the-know while on-the-go. It’s got the basics you need like bill pay and support as well as the fun stuff like custom offers and app-exclusive experiences. Your account is always at your fingertips with the My Sprint app.

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What’s New

Version 6.26.0

Sprint and T-Mobile have merged and are working to bring you the best experience in wireless. As such, you’ll notice we’ve made some brand updates in the app. We’ve also added minor improvements and cleaned up a few bugs.

Ratings and Reviews

4.5 out of 5
1M Ratings

1M Ratings

ftyjeerggg ,


WoW why can’t Sprint get it Together??
The App is not working like it should (AGAIN)
First page states page cannot be loaded. Underneath this it says
Pull down to Reload.
Of coarse Nothing Happens.!
Call and Discuss this matter with Sprint and they want. Me to delete the App and reinstall,
Or Update it.
Of Coarse I do all this before I even call them. I’m then asked a lot of Questions most of them having nothing to do with the issue I called about..So now I’m asked to Delete and Reinstall and check for updates (again) Now do all this again ad they will call me back in an hour. We will see if they call me back,
Also bought a Refurbished iPhone 7 and the home button looked to be Scratched which I could live with when getting home it started act up when using the home button a closer inspection reveals it is cracked,
So took it back and was exchange for another,
Using this second iPhone the hearing was horrible and could only be heard well on loud speakers,
Took it back and they said it was a Typical iPhone WoW these guys are good the one I was dealing with both times was a pretty nice guy but would be better and probably a bit Smarter if he would stay off the Opioids, the other person was having a conversation with a girlfriend or a Hot Momma and really didn’t have time for my problems.
I guess I’m just wishing for better service and products and things to work better.?!
Hopefully Sprint will make a come back.

Crazy Owl 47 ,

Don’t Get Sprint

10 year loyal customer just switched to Verizon. Called Sprint numerous times due to degrading data access to the point where I had to walk around my house and garage to get a data signal. Nothing but lip service from Sprint except that ‘our equipment shows the 3G is working fine’ and get this - blamed the poor data signal in a tree lol! It got to the point that I was going into extended coverage and roaming at my house. They filed a technical issue report but no action - when I called back they told me my issue wasn’t a high enough priority to investigate yet. No solutions offered until I threatened to switch carriers then all of the sudden I could get a ‘Magic Box’ signal booster that wouldn’t be available in the warehouse for 6-8 weeks, and they offered me an insulting $10 per month reduced bill. Why would I continue to pay anything for services they promise but don’t deliver? Switched to Verizon and instantly I can have multiple apps open concurrently while uploading pictures, no more buffering on Pandora and videos, can actually use my data during a phone conversation. I will never do business with Sprint again and will tell anyone that asks to go someplace other than Sprint because you’ll be throwing away your money.

K.L.C.T. ,


If I could give it negative stars I would. I leased 4 phones from sprint... one of them came out defective. I had to pay for a new phone AGAIN! And they didn’t even refund me back my money completely. I had the service no more than 15 days because the service was just so terrible! I would disconnect from the WiFi of my home and it wouldn’t let listen to music or do anything. My iPhone messages were coming out green and not even sending. I decided to deactivate the lines and return the phones. Sprint made me drive all the way to the place where I bought them(3 hours away from where I live!!) just to return them. I get to the corporate store by brickyard in Chicago and they won’t let me return them or cancel my line without having the headphones and chargers. I went to another sprint store nearby and they gladly took them. They told me to call customer support to cancel the lines and customer support told me to tell the sprint store to cancel the lines. It was very frustrating. I ended up FINALLY being able to cancel the lines and return the phones. I paid 944 dollars to start the service and for the phones. I got back 300 dollars. TERRIBLE! Don’t get Sprint!!! They will do everything in their hands to not let you deactivate your account!!!!

App Privacy

The developer, Sprint, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More


Sprint Nextel Corporation
168.8 MB

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Spanish

Age Rating


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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