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Ratings and Reviews
Since we got our phones it has been nothing but trouble. I live in Seattle and rarely have service. When I have gone to the Sprint store in Ballard they have been rude and unhelpful. I was told to purchase a signal booster. That will not help me when I am out and about. The verbiage used when we began our plan never indicated that our phones were being leased. That was quite the surprise when we were finally at the point when we could leave Sprint and get a better carrier. The manager of the Ballard store told me that it was not Sprint. The problem was my phone. My music not streaming and my inability to post photos, use Uber, etc was a problem with the apps not the service. I felt like he was more I interested in selling me product boosters than admitting that Sprint still has only 3g service. I can’t even report when there is a service issue because I rarely have service without being on WiFi. I cannot wait to be done with Sprint and as soon and our LEASED phones are paid off we will leave immediately. The phone service and customer service has been terrible and I gladly tell everyone I can how horrible Sprint is.
Poor customer support
I had a issue with call merging and I was unable to do it especially when the second call was incoming. My friend who is also on Sprint was able to do that. I texted the customer support since it was way past business hours. I explained the entire situation to them and they looked for answers in their articles and came up with nothing. Finally he assured me that I would receive a call from the technical support next Day morning 7 am. I never received the call. Finally, I called them and was kept on hold for 10 minutes, explained the situation to her, she then kept me on hold for another 10 minutes while looking through the articles, then finally found nothing and forwarded my call to a technician. I then explained it to him and he again kept me on hold for another 15 minutes, told me the same thing which the previous person had said. I questioned them how it worked for my friend if that facility was not available on Sprint. His only response was that friend might be trying out a third party app (which he wasn’t). I said fine then let me know which app is able to do so and his response to that was he didn’t know! He again put me on hold and transferred my call to a Manager, which again went through the same line of conversation. So after 50 minutes of call, I get to know Sprint doesn’t support an incoming merge call facility! I feel like living in 20th century!
WoW why can’t Sprint get it Together??
The App is not working like it should (AGAIN)
First page states page cannot be loaded. Underneath this it says
Pull down to Reload.
Of coarse Nothing Happens.!
Call and Discuss this matter with Sprint and they want. Me to delete the App and reinstall,
Or Update it.
Of Coarse I do all this before I even call them. I’m then asked a lot of Questions most of them having nothing to do with the issue I called about..So now I’m asked to Delete and Reinstall and check for updates (again) Now do all this again ad they will call me back in an hour. We will see if they call me back,
Also bought a Refurbished iPhone 7 and the home button looked to be Scratched which I could live with when getting home it started act up when using the home button a closer inspection reveals it is cracked,
So took it back and was exchange for another,
Using this second iPhone the hearing was horrible and could only be heard well on loud speakers,
Took it back and they said it was a Typical iPhone WoW these guys are good the one I was dealing with both times was a pretty nice guy but would be better and probably a bit Smarter if he would stay off the Opioids, the other person was having a conversation with a girlfriend or a Hot Momma and really didn’t have time for my problems.
I guess I’m just wishing for better service and products and things to work better.?!
Hopefully Sprint will make a come back.
- Sprint Nextel Corporation
- 113.7 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2019 Sprint Corporation. All rights reserved.
With Family Sharing set up, up to six family members can use this app.