Sprout Social 17+

Best social media manager app/program

Would definitely recommend, great interface, user friendly, insightful data reports. Overall, an efficient tool for those who are handling multiple social media profiles.

Only one thing makes me salty, when there is a server error, sprout social will be unable to post my content, but it still will be removed from my queue. So I’ll have to remake the content.
But I’m sure it can be fixed in the future.

Decent, save for a few issues

I love Sprout, I do. I’ve been using it for about 5 years and it’s a powerful tool. The app works great with an older iPhone, but if you’re using the app with an iPhone X, expect the keyboard to cover the area where you would be able to type a response. It doesn’t happen all the time but when it does it’s really frustrating.

I also wanted to share a Customer Care experience. Usually Sprout’s CC is amazing but we had a really weird experience yesterday. We had to reset our password like 5 times to be able to login (again, specific to the app). I don’t know exactly what happened but the agent who was helping us continued to say there was nothing he could do to help, and that we were typing the password incorrectly.

There is nothing more patronizing and frustrating to receive CC that assumes you and your 4 different employees with phones are all typing the password incorrectly when the login/pass worked all all of our MacBooks. When we pushed to log a bug, the agent said “there isn’t a history of these complaints so there was nothing I could do.”

After like 5 app uninstalls/reinstalls with all of us logged out, we finally got back into our account. I just wish that this agent would have tried to listen rather than assume we are all a bunch of idiots. Nothing worse than: “did you try to turn it off and back on again” when your whole team works in IT/tech.

Ответ разработчика ,

We’re sorry to hear that we missed the mark in working with you, and that is definitely not reflective of the type of service we want to provide. Working in technical support, too, we would hate having that kind of experience. Can you please send us a Twitter DM to @sproutsupport, including your App Store username? We’d love to take a look, get your issue resolved if it isn’t already, and make this right.

Could be so much more

There’s a ton of bugs within the latest update. Kicks you out if you’re not in it constantly, then doesn’t open properly when you’re forced to log back in. Doesn’t tag/@ properly on desktop or mobile - you have to select one platform, tag/@, duplicate and tag/@ again. Repeat the same process until all platforms are done. Their suggested scheduling times don’t match the actual platforms suggested times, so you’re constantly wondering who’s the best: the actual platform who has real time data, or a subscription based application that your company is paying $$$$$ for.
The reporting data doesn’t give you any more information than what you get for free with your business accounts on your FREE platforms.
You’re paying money for a tiny bit of convenience. That’s it.

Ответ разработчика ,

Hi, thank you for using Sprout Social and taking time to leave a review. We're sorry to hear you are having trouble and would love to help. Please contact support@sproutsocial.com and we can troubleshoot those specific app areas with you. Thanks again, have a great day!