SQUIRE™ Commander 4+

When I decided to switch the staff seemed a bit busy. I’d possibly say overwhelmed but it didn’t feel that way as they handled everything professionally. Switched during the government mandated shutdown. Now, on their end they held my hand or outright did everything relating to fluctuating hours of operation. I had a lot on my mind so this little extra touch (also including researching how far in advance I allow customers to cancel and set time accordingly) its an incredibly fluid app from the customers end. I’m still learning it from the “admin” end, a tad bumpy getting started, but all around, less bumpy than the software I was previously using, and far more comprehensive. It’s a rather large commitment, as their own payment processing is encouraged. I would be upset by this but they are very very competitive with fees on your money. One thing to note, their are fees on the consumer side for certain actions. I’d just say make yourself aware of these other than that the app is pretty sweet. My Reps name was Tyler. He new what I was thinking before I thought it, at times. Good show.

As an independent contractor at a barbershop I find it tedious to set a recurring schedule for a simple lunch hour, I don’t want to keep blocking time for every single day.

Also the system does not merge duplicate contacts when clients are imputing their information for an appointment.

The concierge has long wait times. It is also very important for me to be able to access all the options on my laptop and iPad straight from my iPhone. It’s mobile version and I am limited to things that don’t benefit my business.

The campaign option can also be tedious I experience glitches in the subject when I try to create an email campaign Invite it does not allow me to type in a subject.

It also charges the customer a fee when booking and completing an appointment.

When I ring up a client for a walk in price and let’s say the customer is new wants to pay with card and doesn’t want to share his information the system doesn’t recognize that it’s a “walk in” and it never appears in the SCHEDULE for the day. In the report it shows but not in the schedule block.

If we add an add-on service to the menu like “eyebrows” the client can see that service and book it.. it’s good however as a barber I don’t want to have an appointment for just the EYEBROW service. I want it not to show in the haircut service menu and only show as an add on to the haircut service if that makes sense.

Aside from all this mentioned not in detail it works just fine. Choppy but fine

I have used this app for my business for the last 3 years but this last year I noticed they start charging any way they can. If clients use there app to book appts not only does it charge booking fee $1 but they charging a percentage of the tip off client pays through app. I anyways told them book through weblink. You can book and don’t have to pay. Guess what? Now they do! This is ridiculous. I had calls yesterday from clients complaining about it which forces me to look at other apps. Overall the app does everything I want and need but this is too much. Greedy is the word